Najene Walker
Hackensack,USA
Summary
Motivated and resourceful supply chain specialist with extensive experience in managing customs compliance, inventory control, customer service, and transportation logistics. Dedicated to developing and implementing process controls and quality improvement initiatives that effectively reduce costs and drive company revenue. Meticulous team player committed to optimizing operational efficiency and ensuring seamless supply chain operations.
Overview
21
21
years of professional experience
Work History
Supply Chain Specialist
Stock X
Moonachie
08.2017 - 11.2024
- Organize received items into designated storage areas
- Provided ongoing support to global logistics teams, ensuring timely shipment of products across borders
- SOP adherence for product flow
- Support for special projects, and operational needs
- Maintained high levels of accuracy in managing purchase orders, invoices, and shipping documentation for audit purposes
- Cycle count inventories and drive month-end inventory verification
- Created reliable cost-effective shipping methods by analyzing previous shipment data
- Received, inspected, and recorded all incoming and outgoing materials for quality and accuracy
- Liaison with vendors and Authentication center
- Used (WMS) warehouse management system
- Obtained and processed product orders, receiving deliveries, distributing packages within the warehouse for all departments
- Processed returns accurately and efficiently
Customer Service Representative
AST Fund Solutions
Ridgefield Park, NJ
07.2010 - 05.2017
- Enhanced customer satisfaction by promptly resolving issues and addressing concerns
- Handled day-to-day customer contact via phones, faxes,
- Accomplished multiple tasks within established timeframes
- Followed procedures and scripts using fundamental knowledge to navigate information or CRM systems
- Handled escalated calls from customers who had unresolved issues from previous contacts, resolved disputes amicably whenever possible
- Utilized strong problem-solving skills to quickly identify root causes of customer complaints and develop appropriate solutions
- Follow ups and provided status updates to customers resolving their issue
Medicare Customer Service Representative
Vagent
Chesterfield, VA
01.2004 - 03.2010
- Responded to customer questions via telephone and written correspondence regarding insurance benefits, provider contracts, eligibility, and claims
- Verified client information by analyzing existing evidence on file
- Assisted patients with prescription plans
- Enrolled patients into national medicate plans
- Provided outstanding customer service and support to clients, resolving inquiries efficiently and effectively
- Expertly navigated diverse computer systems to address customer inquiries.
Education
Bachelor Of Arts - Sports Management
Virginia State University
Petersburg, VA12.2008
Skills
- Quality Control
- Product inspection
- Microsoft Word
- Supply Chain Distribution
- Insurance coverage
- Prior authorization processing
- Quality assurance standards
Timeline
Supply Chain Specialist
Stock X
08.2017 - 11.2024
Customer Service Representative
AST Fund Solutions
07.2010 - 05.2017
Medicare Customer Service Representative
Vagent
01.2004 - 03.2010
Bachelor Of Arts - Sports Management
Virginia State University