Summary
Overview
Work History
Education
Skills
Timeline
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Najhae Smith

Atlanta,GA

Summary

Dependable server successful providing fast, high-quality customer service to guests in restaurant settings. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management.

Overview

7
7
years of professional experience

Work History

RBT

Hopebridge
05.2020 - 12.2022
  • Observed, monitored and recorded problem behaviors through accurate behavior-consequence data collection, graphs, and anecdotal notes.
  • Supported client using principles of applied behavior analysis.
  • Intervened with clients' challenging behaviors by reinforcing therapeutic alternatives and coping mechanisms.
  • Kept accurate records by documenting progress and adhering to prescribed behavior plan.
  • Used Rethink to document patient information, progress notes, and treatment plans.
  • Learned specialized behavior approaches to implement behavioral strategies.
  • Conducted functional behavior assessments, functional analysis, preference assessments, and assessments of basic learning and language skills to identify target behaviors and purpose of behaviors.
  • Promoted positive interactions with children with ADHD, Autism and oppositional defiance behavior by using visual supports, simplifying communication, and utilizing stress scales to turn emotions into concrete concepts.

Hostess

Spice House
01.2020 - 05.2020
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Answered customer questions about hours, seating, and menu information.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.

Hookah Girl

The Spot
02.2020 - 04.2020
  • Maintained clean and safe work environment.
  • Managed customer deliveries and assisted with carrying out orders to promote maximum satisfaction.
  • Assisted cashiers with processing customer payments and documenting orders.

Server

Arizonas Steakhouse
04.2017 - 05.2020
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Cultivated warm relationships with regular customers.

Hostess

Outback Steakhouse
09.2015 - 08.2018
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
  • Answered customer questions about hours, seating, and menu information.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
  • Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
  • Monitored seating area and checked restrooms regularly to keep spotless.

Education

Bachelor of Science - Social Behavioral Health

University of West Georgia
Carrollton, GA
05.2023

Skills

  • Crisis Situations
  • High-Volume Dining
  • Bill Computation
  • Process Payments
  • Cash Handling
  • Menu Memorization
  • Sales Expertise
  • Wine Pairings
  • Wine Service
  • Dining Customer Service
  • Train Employees
  • Food Sales and Promotion
  • Stocking and Replenishing

Timeline

RBT

Hopebridge
05.2020 - 12.2022

Hookah Girl

The Spot
02.2020 - 04.2020

Hostess

Spice House
01.2020 - 05.2020

Server

Arizonas Steakhouse
04.2017 - 05.2020

Hostess

Outback Steakhouse
09.2015 - 08.2018

Bachelor of Science - Social Behavioral Health

University of West Georgia

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Najhae Smith