NAJI BENT-VASQUEZ
Riverview
Summary
MBA graduate with a robust background in customer service, operations coordination, and client management, thriving in fast-paced environments. Expertise in client communications, CRM systems, and workflow execution ensures high-quality service delivery while managing multiple priorities. Strong analytical and communication skills facilitate quick adaptation to new challenges, fostering teamwork and collaboration. Committed to continuous learning and innovation, with a proven track record of leveraging emerging technologies to enhance productivity and drive operational improvements.
Overview
8
8
years of professional experience
Work History
Delivery Associate
Amazon
09.2018 - 03.2019
- Maintained consistent on-time performance while managing high-volume delivery routes and customer interactions.
- Utilized logistics applications, GPS systems, and mobile tools to optimize route efficiency and track deliveries.
- Delivered professional customer service during daily residential and commercial interactions.
- Demonstrated strong time management and problem-solving skills in fast-paced operational environments.
- Followed safety and operational procedures while maintaining delivery accuracy and efficiency.
- Delivered packages efficiently while adhering to safety protocols and time constraints.
- Navigated routes using GPS technology to optimize delivery schedules and enhance customer satisfaction.
Audio Engineer & Project Coordinator
Lucid Recording Studioz
01.2018 - Current
- Managed day-to-day business operations including client scheduling, customer communication, invoicing, and workflow coordination.
- Oversaw projects from onboarding through final delivery while ensuring deadlines and quality standards were consistently met.
- Built and maintained long-term client relationships through strong communication and customer service.
- Coordinated multiple client projects simultaneously in fast-paced environments while maintaining organization and accuracy.
- Implemented operational improvements that increased efficiency and streamlined studio workflows.
- Managed vendor relationships, negotiated pricing, and evaluated service costs to reduce operational expenses.
- Maintained organized digital records, documentation, and project files across ongoing client accounts.
- Mentored junior engineers and assisted with onboarding and workflow training.
- Developed and implemented marketing strategies to enhance brand visibility.
- Established operational protocols to ensure efficient studio workflows.
Education
MBA - Business Administration
Purdue University
West Lafayette, IN03.2024
Bachelor of Science - Audio Engineering
Full Sail University
Orlando, FL12.2016
Skills
- Deadline adherence
- Teamwork and collaboration
- Punctual and reliable
- Customer service
- Documentation and reporting
- Time management
- Problem-solving
- Project coordination
- Detail-oriented
- Project management
- Relationship building
- Documentation management
Timeline
Delivery Associate
Amazon
09.2018 - 03.2019
Audio Engineer & Project Coordinator
Lucid Recording Studioz
01.2018 - Current
MBA - Business Administration
Purdue University
Bachelor of Science - Audio Engineering
Full Sail University
Work History
01-2020