Naji Capers
Brooklyn,NY
Summary
Offering passion for helping others, combined with strong organizational and communication skills, and eager to learn and grow in supportive environment. Brings dedicated approach to understanding and addressing client needs, with ability to quickly assimilate new information and procedures.
Overview
3
3
years of professional experience
Work History
Case Manager
H.O.G.A.R. (Housing Options and Geriatric Association Resources)/Department of Homeless Services
06.2025 - Current
- Managed a caseload of 25–30 clients in transitional housing, delivering comprehensive, trauma-informed case management to promote housing stability and self-sufficiency.
- Conducted timely intake orientations and comprehensive assessments within 48 hours, identifying client needs, barriers, goals, and appropriate interventions.
- Developed, implemented, and monitored individualized service plans and Independent Living Plans (ILPs), adjusting strategies based on client progress and evolving circumstances.
- Negotiated with landlords and housing agencies to secure stable housing for clients, significantly reducing homelessness.
- Advocated for clients in legal settings, ensuring their rights were protected and voices heard.
- Coordinated referrals and access to community resources, including mental health care, medical services, employment assistance, income/public benefits, and legal advocacy.
- Assisted clients in navigating housing, legal services and public benefits to gain access to valuable resources.
- Fostered open lines of communication with clients'' families and support networks, involving them in the case management process as appropriate.
- Provided crisis intervention and client advocacy while collaborating with multidisciplinary teams and external agencies to improve outcomes.
- Maintained accurate, confidential documentation in the Uniform Client Chart in compliance with OTDA regulations and DHS contractual requirements, while contributing to improved intake workflows and training new staff.
Child Protective Specialist
Administration for Children's Services
12.2024 - 06.2025
- Completed community visits to investigate allegations of abuse and/or neglect.
- Engaged in a strength-based approach with families to assess their individual and collective strengths and needs.
- Interviewed family members and others who interact with the family to assess child safety and well-being.
- Assessed the risk of future abuse or neglect of children in the family.
- Coordinated a team of family members, staff and service providers to evaluate safety and identify interventions that can reduce risks to children.
- If necessary, separated child(ren) into protective custody or foster care, when children are found to be in imminent danger.
- Entered and maintained accurate and timely computerized records of all case information.
- Helped families navigate government agencies and access entitlement benefits.
- Filed petitions and testified in family court and other legal proceedings as necessary.
Caseworker
Brooklyn Federal Halfway House
10.2022 - 11.2024
- Planned and coordinated the resident’s Individual Reentry Plan (IRP).
- Monitored resident progress and developed program modifications as required.
- Assisted the offender in making plans for his or her return to the community to ensure that gains made while at the facility are maintained when the resident is released.
- Provided individual counseling and monitored resident’s whereabouts when he or she is away from the facility.
- Served as a liaison with community workers to whom the resident will be assigned upon release, with the resident’s employer, etc.
Education
Bachelor of Science - Criminal Justice
Virginia Union University
Richmond, VA05.2019
Skills
- Self-motivated leader
- Detail-oriented critical thinker
- Proficient in customer support
- Proficient in PC and Mac systems
Timeline
Case Manager
H.O.G.A.R. (Housing Options and Geriatric Association Resources)/Department of Homeless Services
06.2025 - Current
Child Protective Specialist
Administration for Children's Services
12.2024 - 06.2025
Caseworker
Brooklyn Federal Halfway House
10.2022 - 11.2024
Bachelor of Science - Criminal Justice
Virginia Union University