Jennifer Belanger
Mill Creek,WA
Summary
Dedicated Store Manager with 15+ years of experience. Skilled at providing employees clear guidelines and targeted goals to drive sustained revenue growth, team efficiency and customer loyalty. Knowledgeable of recruiting, hiring, training and motivating qualified teams to meet and exceed objectives. Motivational leader, strategic planner and analytical problem solver with a demonstrated continual record of success. Adaptable core leader, eagerly anticipating new challenges and opportunities for growth and contributions. Driven to go above and beyond to exceed team and corporate sales goals.
Overview
15
15
years of professional experience
4
4
years of post-secondary education
Work History
Store Manager
Smile Direct Club
Seattle, WA
09.2022 - 02.2023
- Built customer confidence by actively listening to concerns and complaints and quickly resolving issues.
- Oversaw inventory management through cycle counts, audits and shrinkage control.
- Evaluated store performance and incorporated feedback to implement improvement plans.
- Established store tactics and strategies to achieve operational performance and sales goals.
- Identified operational issues and implemented appropriate process improvements to promote workplace safety and productivity.
Store Manager
GNC Live Well
Mill Creek, WA
09.2020 - 07.2022
- Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage. Managed merchandise to customers by GNC's prescribed selling methods and ensuring excellent customer satisfaction.
- Train motivate and monitor the performance of all employees.
- Direct and schedule the activities of all employees, always ensuring proper staffing ensure that each customer is greeted as quickly as possible.
- Increased all KPI's and strengthened sales performance and employee productivity by hiring, managing and developing top talent.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties, responsible for managing operations, staffing and sales/profit goals in store and for ensuring total compliance with all store operation policies.
- Evaluated store performance and incorporated feedback to implement improvement plans.
- Improved delivery of on-line orders by quick follow up to ensure complete satisfaction with sales and process. Addressing any concern or complaints immediately.
Master Sales Consultant
Acura of Lynnwood
Lynnwood, WA
06.2016 - 05.2020
- Proficiently sold a wide range of new and pre-owned vehicles.
- Provide exceptional customer experience through demonstration of active listening skills to discover customers wants and needs.
- Used social media for networking to increase sales opportunity and on-going customer relationship.
- Build rapport with potential buyers through follow up calls, emails, and greeting incoming walk-ins
- Won top Salesman award 5 times, called 200 warm leads each month to expand client base.
- Attended financial and sales techniques-training classes through dealership.
- Understand the characteristic, capabilities, and features of all new and used vehicles.
Lead Sales Specialist
Victoria's Secret & PINK
Bellevue, WA
08.2014 - 06.2016
- Forged and nurtured impactful relationships with customers to cultivate loyalty, boosting customer satisfaction ratings.
- Fostered a great experience by engaging with guests, utilizing acquired skills and training.
- Awarded Gold, Diamond and Platinum Angel of Excellence performance awards. Over $900,000.00 of product sales generated each year.
Skills
- Team Building and Leadership
- Multitasking and Organization
- Outstanding communication skills
- Energetic, customer service centric
- Self-motivated leader
- Fast learner
- Effective, leading with integrity and positive attitude
- Time management, employee relations
Additional Experience
- JCPenney Alderwood Mall, Lynnwood WA - 2012-2014 - Home Department Manager
- Sephora Inside JCP - 2009-2012 - Senior Education Consultant/ Assistant Store Manager
- Fliteline Services Inc. (2000-2008) - Front Office Manager/ Customer Relations Coordinator
Education
High School Diploma -
Lake Stevens Sr High School
Lake Stevens, WA 06.1986 - 06.1990
Timeline
Store Manager
Smile Direct Club
09.2022 - 02.2023
Store Manager
GNC Live Well
09.2020 - 07.2022
Master Sales Consultant
Acura of Lynnwood
06.2016 - 05.2020
Lead Sales Specialist
Victoria's Secret & PINK
08.2014 - 06.2016
High School Diploma -
Lake Stevens Sr High School
06.1986 - 06.1990
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