Karla Gonzalez
Woodhaven
Summary
Results-driven Manager, over 15 years of comprehensive experience in financial services. Maximize team performance through effective coaching, leadership, and employee management skills. Creative Manager promotes proactive management of team activities and store operations. Skillfully monitors processes to meet changing demands, increase efficiency and boost and exceed goals.
Overview
15
15
years of professional experience
Work History
Assistant Store Manager
TD Bank
04.2021 - Current
- Coached & developed team on providing customers BeLegendary experience and in developing long-lasting customer relationships
- Recruit, interview, and coach new employees
- Maximize team performance through effective coaching motivation and leadership
- Lead & Managed everyday operations to prevent fraud and control losses.
Store Supervisor
TD Bank
07.2014 - 04.2021
- Help promote TD culture by ensuring consistent legendary service is delivered to customers by coaching, motivating & skill development of all team members
- Lead my team to operational excellent by ensuring that Video Review & OER are maintained & passed
- Strong knowledge of all operational & sales systems, ability to step into the teller/platform roles to assist customers as necessary
- Store Business Champion - access business customers' needs & refer to business partners if needed.
Assistant Branch Manager
Popular Community Bank
03.2011 - 11.2013
- Generate sales leads through networking events, referrals and attending community activities
- Directly working with customers to build relationships, uncover and satisfy their needs through the sale of financial products and services
- Maintain control of suspense and deferred items, prepare all write offs and charge offs, and perform all overdraft account maintenance.
Teller Operations Supervisor
Bank of America
05.2009 - 02.2011
- Maintained the highest level of customer service standards while consistently delighting customers and exceeding expectations
- Coached customer service representatives in identifying customer needs and assisted them to refer the appropriate products and services
- Ensure banking center's compliance with federal regulations including, but not limited to, USA PATRIOT Act, Anti-Money Laundering and Bank Secrecy Act.
Education
A.A.S - Business Management
LaGuardia Community College
Skills
- Team Building Leadership
- Creative and Innovative
- Problem-Solving
- Mentoring and Coaching
- Enhanced Due Diligence
- Suspicious Activity Reporting
- Compliance review
- Investigations expertise
Languages
Spanish
Professional Working
Timeline
Assistant Store Manager
TD Bank
04.2021 - Current
Store Supervisor
TD Bank
07.2014 - 04.2021
Assistant Branch Manager
Popular Community Bank
03.2011 - 11.2013
Teller Operations Supervisor
Bank of America
05.2009 - 02.2011
A.A.S - Business Management
LaGuardia Community College
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