Najia Shafei
charlotte,NC
Summary
Detail-oriented professional with a strong focus on teamwork and operational efficiency. Proven ability to coordinate complex initiatives and enhance workflow in fast-paced environments.
Dynamic operations leader with extensive experience in streamlining processes and training teams. Known for fostering collaboration and building relationships, driving significant improvements in productivity and service quality.
Overview
10
10
years of professional experience
Work History
Volunteer
Red Crescent
Benghazi Libya
02.2024 - Current
- Coordinated emergency response efforts to assist affected communities during crises.
- Trained and mentored new volunteers on operational procedures and best practices.
Pharmacy Technician
CVS Pharmacy
Charlotte, NC
04.2022 - Current
- Processed prescription orders accurately and efficiently, ensuring compliance with pharmacy regulations.
- Assisted pharmacists in medication preparation and dispensing to enhance workflow efficiency.
- Managed inventory levels, conducting regular stock checks to minimize shortages and excess supplies.
- Educated patients on proper medication usage and potential side effects to improve health outcomes.
- Trained new pharmacy staff on operational procedures and customer service protocols for seamless integration.
Head of Operations
BSR
Charlotte, NC
01.2016 - Current
- Streamlined operational workflows to enhance efficiency and reduce costs.
- Developed and monitored key performance indicators to assess team productivity and operational success.
- Collaborated with senior leadership to align operational strategies with organizational goals and objectives.
- Directed large-scale projects from conception to completion, ensuring adherence to timelines and budget constraints.
Front of House Manager
Viva Chicken
Charlotte, NC
04.2019 - 07.2022
- Supervised daily front-of-house operations, ensuring exceptional guest experiences and service quality.
- Trained and mentored staff in customer service standards and operational procedures.
- Led initiatives to improve inventory management processes, reducing waste and improving cost efficiency.
- Developed training materials for new hires, enhancing onboarding effectiveness and consistency.
Education
Bachelor of Science - Public Health
Wingate University
Wingate, NC05-2026
Skills
- Positive attitude
- Teamwork and collaboration
- Organized and efficient
- Problem-solving
- Attention to detail
- Team collaboration
- Leadership qualities
- Time management
- Flexible schedule
- Relationship building
- Public speaking
- Foreign language proficiency
- Data entry
Languages
Arabic
Native or Bilingual
Timeline
Volunteer
Red Crescent
02.2024 - Current
Pharmacy Technician
CVS Pharmacy
04.2022 - Current
Front of House Manager
Viva Chicken
04.2019 - 07.2022
Head of Operations
BSR
01.2016 - Current
Bachelor of Science - Public Health
Wingate University