Najibullah Moradi
Richmond,VA
Summary
Authorized to work in the US for any employer
Overview
10
10
years of professional experience
1
1
Certification
Work History
Sales Manager
Verizon
Richmond
03.2025 - 11.2025
- Led sales team to achieve quarterly targets and drive revenue growth.
- Developed training programs to enhance staff product knowledge and sales techniques.
- Analyzed market trends to identify new business opportunities and customer needs.
- Coordinated promotional campaigns to increase brand visibility and attract customers.
- Managed inventory levels to ensure product availability for optimal customer satisfaction.
- Developed sales plans, goals, strategies and objectives to achieve team goals and revenue objectives.
- Established relationships with key clients, while maintaining existing customer base.
- Achieved company growth and brand development through market expansion and sales.
- Analyzed data to identify trends in customer behavior and develop plans accordingly.
- Assisted senior management in developing long-term strategic goals for the company's growth.
- Led sales planning, development and account management to grow existing accounts and establish new sales accounts.
- Gained market share in new sales performance through aggressive team training.
- Met with sales and design departments to determine project road maps and create unique products to drive profitability and champion brand.
General Manager (GM)
Richmond Auto Repair & Towing
Richmond
11.2021 - 10.2024
- Developed and implemented strategic plans to drive business growth and increase profitability
- Led a team of XX employees, providing guidance, training, and support to ensure high levels of productivity and performance
- Implemented cost-saving measures that resulted in a XX% reduction in operational expenses
- Oversaw all aspects of daily operations, including staff management, customer service, and financial performance
- Analyzed market trends and competitor activities to identify opportunities for improvement and innovation
- Established strong relationships with key stakeholders such as suppliers, vendors, and customers to enhance business partnerships
- Created employee schedules that ensured adequate staffing levels during peak hours while controlling labor costs
- Negotiated contracts with suppliers/vendors resulting in cost savings
- Increased revenue through the development of new products/services
- Improved employee retention rates through the implementation of employee engagement initiatives
- Managed and resolved conflicts among team members to maintain a positive work environment
- Implemented customer loyalty programs resulting in increased repeat business
- Instituted quality control measures ensuring consistent delivery of high-quality products/services
- Drove continuous improvement efforts across departments resulting in increased efficiency
- Resolved customer complaints promptly and effectively to maintain high levels of customer satisfaction
- Conducted regular performance evaluations for staff members, identifying areas for improvement and providing constructive feedback
- Oversaw daily operations for auto repair and towing services.
- Coordinated scheduling for towing and repair services effectively.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Coordinated repairs and maintenance for diverse vehicle types.
Sales Representative
Metro By T-mobile
Richmond
06.2015 - 09.2021
- Answered inquiries from prospective customers regarding features of products and services offered.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Listened to customer needs to identify and recommend best products and services.
- Greeted and assisted customers to foster positive experiences.
- Conducted market research to identify selling possibilities and evaluate customer needs.
- Maximized sales by keeping areas tidy, fully stocked and correctly priced.
- Provided every customer with comprehensive assistance upon entering store through merchandise selection and completion of purchases.
- Identified opportunities for cross-selling additional products and services.
- Researched competitors' products, prices, and sales techniques.
- Provided technical support for customers using the company's products or services.
- Developed customized sales techniques to successfully sell and upsell services to new and existing clients.
Education
Associate - Business Management
J Sargeant Reynolds Community College
Richmond, VASkills
- Supervising experience
- Retail Sales
- Sales Management
- Organizational skills
- Communication skills
- Management
- Customer service
- Sales
- Store Management Experience
- Negotiation
- Computer skills
- Upselling
- Retail Management
- Account Management
- Merchandising
- Microsoft Excel
- B2B sales
- Inventory management
- Promotional strategies
- Team leadership
- Effective communication
Certification
Driver's License
Additional Information - Bilingual
True
Timeline
Sales Manager
Verizon
03.2025 - 11.2025
General Manager (GM)
Richmond Auto Repair & Towing
11.2021 - 10.2024
Sales Representative
Metro By T-mobile
06.2015 - 09.2021
Associate - Business Management
J Sargeant Reynolds Community College