Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Timeline
Generic

Najiburahman Popal

Windsor Mill,MD

Summary

Dynamic leader with a proven track record at Lux Auto, driving revenue growth and enhancing customer satisfaction through strategic planning and operational excellence. Skilled in team building and crisis management, I successfully implemented initiatives that improved performance and compliance, fostering a culture of continuous improvement.

Overview

22
22
years of professional experience
1
1
Certification

Work History

President

Lux Auto
04.2018 - Current
  • Hired and managed employees to maximize productivity while training staff on best practices and protocols.
  • Increased customer satisfaction through continuous improvement initiatives and excellent customer service.
  • Managed crisis situations effectively while minimizing disruption to daily operations.
  • Enhanced company performance by implementing strategic plans and overseeing daily operations.
  • Drove revenue growth by expanding product offerings and identifying new market opportunities.
  • Monitored financial performance and implemented measures to enforce compliance with budgetary standards.

President

Legend Restaurant
09.2003 - Current
  • Prepared annual budget forecasts and monitored performance to meet organizational objectives.
  • Reduced operational costs through strategic cost management initiatives.
  • Developed strong partnerships with cross-functional teams for improved collaboration and efficiency.
  • Drove revenue growth by expanding product offerings and identifying new market opportunities.
  • Hired and managed employees to maximize productivity while training staff on best practices and protocols.

Sales Associate

Antwerpen Toyota
04.2015 - 04.2018
  • Built relationships with customers to encourage repeat business.
  • Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
  • Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
  • Educated clients on current promotional offerings and products using persuasive selling tactics.
  • Assessed customer needs and utilized suggestive selling techniques to drive sales.
  • Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
  • Collaborated with team members to achieve monthly sales targets.
  • Increased customer loyalty with personalized shopping experiences and attentive service.
  • Utilized CRM tools to track customer interactions and sales, enhancing effectiveness of follow-up communications.
  • Provided training to new staff on sales techniques and store procedures, ensuring consistent customer service experience.

Livery Driver

UTOG 2 Way Radio
09.2009 - 01.2015
  • Coordinated effectively with team members during high-volume periods or challenging situations, ensuring seamless operations under pressure.
  • Contributed to marketing efforts by participating in promotional events as a representative of the company''s livery services.
  • Navigated efficiently through traffic by utilizing GPS technology and personal knowledge of local routes.
  • Continuously expanded knowledge of local attractions and points of interest, providing personalized recommendations to enhance passengers'' experiences.
  • Collaborated with dispatch team to ensure accurate scheduling and efficient route planning.
  • Assisted passengers with luggage, ensuring a smooth pick-up and drop-off process.

Education

Associate of Arts - Business Administration And Management

CCBC
Catonsville, MD
06-2009

Skills

  • Leadership team building
  • Organizational leadership
  • Strategic planning
  • Operational excellence

Accomplishments

  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Documented and resolved [Issue] which led to [Results].
  • Collaborated with team of [Number] in the development of [Project name].
  • Achieved [Result] by completing [Task] with accuracy and efficiency.

Certification

  • Licensed Auto Dealer - Wholesale Acquisitions and Retail Sales
  • Food Manager Certification - Handle food in safe and sanitary way.


Languages

Hindi
Native or Bilingual
English
Native or Bilingual
Arabic
Professional Working
Spanish
Professional Working

Timeline

President

Lux Auto
04.2018 - Current

Sales Associate

Antwerpen Toyota
04.2015 - 04.2018

Livery Driver

UTOG 2 Way Radio
09.2009 - 01.2015

President

Legend Restaurant
09.2003 - Current

Associate of Arts - Business Administration And Management

CCBC

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