NAJMA SHARIF

• Oversee a team of 5-10 staff, ensuring accurate application of financial systems and compliance with organizational policies
• Utilize Epic software to manage patient accounts and process payments, ensuring accuracy in patient demographic information and financial data across multiple systems
• Work closely with insurers to verify explanations of benefits and coverage
• Educate patients on financial responsibilities, including copays, deductibles, and alternative financial assistance options
• Negotiate and establish payment plans to secure accounts while maintaining a compassionate and customer-focused approach
• Resolve patient access issues, including registration, benefit explanation, and account discrepancies
• Provide leadership and training to team members, fostering a collaborative environment and enhancing operational efficiency
• Develop and implement detailed guidelines on financial assistance programs, improving patient access to care
• Monitor team performance and identify opportunities for process improvement to enhance service delivery

Streamlined billing processes, reducing patient account discrepancies by 20% and increasing departmental efficiency by 15%.

• Implemented staff training programs to enhance accuracy in claims processing and account management.

• Partnered with Disability, Accounts Receivable (AR) Services, Information Technology (IT), and Human Resources (HR) teams to improve operational workflows.

• Delivered training on government regulations, billing compliance, and internal policies.

• Oversaw financial audits and compliance reviews, ensuring adherence to regulatory standards.

• Led financial performance improvements by coordinating patient access responsibilities in a fast-paced, high-pressure environment
• Trained and motivated employees to exceed expectations, enhancing efficiency and optimizing turnaround times for administrative tasks requiring attention to detail and technical proficiency
• Monitored and resolved complex account issues on critical projects, ensuring accuracy and compliance
• Consistently exceeded goals related to collections, productivity, and patient satisfaction through strategic leadership
• Reviewed team performance and mentored staff on company policies, procedures, and best practices, fostering a positive workplace culture and enhancing engagement and satisfaction
• Conducted quarterly claims reviews, offering clients innovative solutions to improve practices and boost overall quality