Najmo Hussein
Cold Spring,KY
Summary
Compassionate laboratory technician trained to handle issues and remain level-headed at all times. Offering drive to work hard and serve as valued employee.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Lab Assistant
PPD Laboratories
Highland Heights , KY
07.2024 - Current
- Conducted literature and online research to stay informed about current trends and advancements in laboratory techniques.
- Completed equipment maintenance and calibration tasks according to standards.
- Performed statistical analysis of test results to identify trends, anomalies, and areas for further investigation.
- Processed hematology and chemistry samples.
- Prepared laboratory equipment and instrumentation required for tests, research, process, or quality control.
- Cleaned and prepared lab equipment for solutions, specimens and samples.
- Reviewed literature related to research projects conducted in the lab.
- Prepared specimens and forms for transport to outside laboratories.
- Performed routine checks on sensitive lab equipment to achieve consistent and high-performing functionality.
Problem Solver
Amazon
Florence , KY
01.2020 - 07.2024
- Prevented key account losses by researching discrepancies and correcting problems.
- Improved product knowledge on continuous basis to provide optimal service and achieve sales quotas.
- Adapted solutions in real-time based on feedback and changing conditions.
- Developed innovative approaches to streamline processes and improve efficiency.
- Coordinated efforts between multiple teams within the organization when developing solutions for complex problems.
- Responded promptly to inquiries regarding product or service issues, providing timely updates as needed.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Developed strategies for improving customer experience by proactively addressing potential obstacles or difficulties.
- Leveraged combination of skills to identify issues and determine underlying causes.
- Exceeded established service goals while leveraging customer service, sales and employee management best practices.
Education
Bachelor of Science - Respiratory Care
Northern Kentucky University
Newport, KYSkills
- Advanced word processing
- Quality control guidelines
- Specimen handling protocols
- Lab equipment calibration
- Safe specimen handling
- Documentation requirements
- Documentation compliance
- Lab testing and reporting
- Laboratory diagnostic equipment
- Sample checking
- Excellent lab practices
- Phlebotomy
Certification
- CNA certification
- Phlebotomy certification
Languages
Somali
Native/ Bilingual
Timeline
Lab Assistant
PPD Laboratories
07.2024 - Current
Problem Solver
Amazon
01.2020 - 07.2024
Bachelor of Science - Respiratory Care
Northern Kentucky University