Summary
Overview
Work History
Education
Skills
Timeline
Generic

Nakaila Leonard

Bakersfield,VT

Summary

Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication.

Overview

11
11
years of professional experience

Work History

Personal Shopper

Walmart
10.2021 - Current
  • Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
  • Reviewed customer orders closely to locate desired items and checked app regularly to identify changes.
  • Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
  • Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
  • Consistently met deadlines and quality goals for accuracy and timeliness.
  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
  • Worked productively with customers to meet order requirements and service expectations.

Front Desk Agent

Extended Stay America
10.2016 - 11.2017
  • Took reservations over phone, in person, and via computer for guests and provided confirmation information.
  • Collected room deposits, fees, and payments.
  • Answered customer telephone calls promptly and appropriately handled needs.
  • Used internal software to process reservations, check-ins and check-outs.

Assistant Manager

Fashion 4 Less
05.2013 - 07.2017
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Helped with planning schedules and delegating assignments to meet coverage and service demands.
  • Developed strategy to increase sales and drive profits.

Education

High School Diploma -

Liberty High School
Bakersfield, CA
05.2011

Skills

  • Relationship Building
  • Documentation and Reporting
  • Attention to Detail
  • Customer Service

Timeline

Personal Shopper

Walmart
10.2021 - Current

Front Desk Agent

Extended Stay America
10.2016 - 11.2017

Assistant Manager

Fashion 4 Less
05.2013 - 07.2017

High School Diploma -

Liberty High School

Similar Profiles

CREATE PROFILE
Nakaila Leonard