Nakameshi Cornelious

Delivered subject-specific lesson plans to uphold learning standards in temporary teaching roles.

Facilitated a respectful and engaging classroom atmosphere.

Worked alongside faculty to meet individual student needs.

- Managed all supervisor call requests to ensure timely and effective resolution of customer issues.

- Provided support to agents in problem-solving and account resolution, leading to improved customer satisfaction metrics.

- Developed training materials for new agents on escalation processes and system troubleshooting techniques.

- Collaborated with cross-functional teams to identify and resolve systemic issues impacting service delivery.

- Conducted performance reviews for team members, fostering a culture of continuous improvement.

- Analyzed customer feedback to implement process enhancements, resulting in a decrease in escalation rates.

- Developed and maintained relationships with clients, providing personalized insurance solutions that align with their needs.

- Conducted thorough assessments of clients’ insurance needs and recommended appropriate policies.

- Achieved [ Sales and Business Development Awards for a 25% increase in new clients] while maintaining high client satisfaction rates.

- Processed policy renewals, endorsements, and claims to ensure timely and accurate service.