Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Nakayah Helm

Summary

Detail-oriented Account Associate knowledgeable about setting up accounts, tracking deliveries, and documenting updates. Computer-savvy professional with excellent customer relations and conflict management abilities. Looking for a challenging role with a growing team.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Account Associate

At&t
04.2021 - Current
  • Answered customer emails, chats and telephone calls to respond to questions, provide details, and resolve concerns.
  • Sharpened skills by obtaining required continuing education credits and attending training to keep updated on legislative and industry changes.
  • Secured and negotiated contracts with high-value clients in collaboration with account managers.
  • Set up, updated and closed customer accounts in computer system.
  • Scheduled deliveries, monitored progress, and coordinated with shipping companies.

Office Coordinator

East Housing Authority
02.2018 - 05.2020
  • Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
  • Managed office activities by maintaining communication between clients, tracking records, and filing all documents.
  • Worked collaboratively with office staff to maintain smooth operations and team readiness for unexpected demands.
  • Supported front - desk duties greeting visitors and resolving inquiries
  • Order and organized supplies for office and break room ; maintained clan and functional spaces .

Warehouse Inventory Associate

Walmart Warehouse
06.2019 - 02.2020
  • Reported progress, test metrics and results to project stakeholders.
  • Performed data entry and completed proper paperwork.
  • Mentored and coached team members on QA topics and strategies.
  • Worked effectively with shippers to resolve shipment issues, damaged materials and shortages.
  • Rejected damaged items, recorded shortages and corresponded with shippers to rectify issues.
  • Kept scripts and test cases updated with current requirements.

Education

High School Diploma -

Tri Cities High School
05-2019

Skills

  • Sales
  • CRM software
  • Budget planning
  • Data analytics
  • Time Management
  • scheduling & Filling
  • Microsoft office / Google workspace

Certification

  • Certified , #1 AT&T club , december 2024 , June 2024 , July 2024 , January 2025 , May 2025

Timeline

Account Associate

At&t
04.2021 - Current

Warehouse Inventory Associate

Walmart Warehouse
06.2019 - 02.2020

Office Coordinator

East Housing Authority
02.2018 - 05.2020

High School Diploma -

Tri Cities High School

Similar Profiles

CREATE PROFILE
Nakayah Helm