Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Nakayla Mahone

Oak Park,IL

Summary

Qualified Customer Representative specialist versed in investigating claims, verifying information and managing settlements. Friendly and upbeat team player with organized and disciplined approach. Offering 3+ years of insurance experience. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support and am proficient in customer service best practices and related options.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Claims Support Specialist

Haush-Erie Insurance
02.2023 - 06.2023
  • Worked productively in fast-moving work environment to process large volumes of claims.
  • Analyzed and addressed escalated claims to resolve issues quickly.
  • Collaborated with internal departments and external vendors to achieve fast resolution of claims.
  • Followed up with customers on unresolved issues.
  • Conducted thorough reviews of claims using Guidewire and Symbility.
  • Ensured adherence to company policies and industry standards.

Claims Support Specialist

American Integrity Insurance
04.2022 - 01.2023
  • Facilitated communication with EMS services, contractors, and individuals during claims process.
  • Handled payment issuance to expedite claim settlements and uphold customer satisfaction.
  • Utilized industry leading technology to accurately assess property damages and estimate claims
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Worked productively in fast-moving work environment to process large volumes of claims.
  • Collaborated with internal departments and external vendors to achieve fast resolution of claims.

Claims Support Specialist

Tower Hill Insurance (Brush County, CO)
12.2020 - 03.2022
  • Remotely helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Researched and analyzed complex claims to determine next steps and possible outcomes.
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards.
  • Responded to customer calls and emails to answer questions about products and services.
  • Worked productively in fast-moving work environment to process large volumes of claims.
  • Analyzed and addressed escalated claims to resolve issues quickly.
  • Collaborated with internal departments and external vendors to achieve fast resolution of claims.

Claims Support Specialist

Berklee (Mid-America)
06.2020 - 12.2020
  • Worked productively in fast-moving work environment to process large volumes of claims.
  • Analyzed and addressed escalated claims to resolve issues quickly.
  • Collaborated with internal departments and external vendors to achieve fast resolution of claims.
  • Followed up with customers on unresolved issues.
  • Handled customer inquiries and suggestions courteously and professionally.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.

Education

High School Diploma -

Oak Park River Forest High School
Oak Park, IL
05.2021

Skills

  • Settlement Determinations
  • Policy Knowledge
  • Accident Review
  • Proficient with all Microsoft Office tools
  • Documentation Research
  • Accounts Payable and Accounts Receivable
  • Payments Posting
  • Multitasking Abilities
  • Critical Thinking
  • Active Listening
  • Data Entry
  • Eligibility Determinations
  • Information Updates
  • Call Controlling

Accomplishments

  • Florida insurance license - W942547
  • Texas insurance license - 2952068
  • Michigan insurance license - 1189423
  • Louisiana insurance license- 1075954

Certification

  • HAAG Certification
  • Xactimate Proficient
  • State Farm Auto Certification
  • State Farm Property Certification
  • Symbility Proficient
  • NICTA Certification
  • Pilot Desk Adjuster Training
  • TWIA Desk Certification
  • California Earthquake Certification
  • California Fair Claim Certification
  • California Fair Claim Certification
  • National Flood Insurance Program Certification

Timeline

Claims Support Specialist

Haush-Erie Insurance
02.2023 - 06.2023

Claims Support Specialist

American Integrity Insurance
04.2022 - 01.2023

Claims Support Specialist

Tower Hill Insurance (Brush County, CO)
12.2020 - 03.2022

Claims Support Specialist

Berklee (Mid-America)
06.2020 - 12.2020

High School Diploma -

Oak Park River Forest High School

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Nakayla Mahone