Nakaylah Brinson
10731 139th Street, Queens,NY
Summary
Dynamic Customer Service Sales Specialist with a proven track record at the United States Post Office, enhancing customer satisfaction and driving revenue growth through expert product knowledge and exceptional communication skills. Specialized in resolving complex issues, fostering client relationships, and leading teams to exceed customer service goals.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Customer Service Sales Specialist
United States Post Office
06.2018 - Current
- Promoted new products and services to existing customers, driving revenue growth and satisfaction.
- Enhanced customer satisfaction by addressing and resolving complex issues promptly.
- Processed customer orders and inquiries via phone, email and, in-person communication to foster top-quality service delivery.
- Delivered superior customer service to retain existing customers and attract future customers.
- Determined customer needs and interests to recommend Product or Service to customers.
Education
Bachelor of Science - Criminal Justice Management
John Jay College of Criminal Justice
New York, NY05-2026
Skills
- Client Relationship Building
- Call center experience
- Product Knowledge
- Customer Complaint Resolution
- Follow-up skills
- Customer Education
- Teamwork and Collaboration
- Time Management
- Multitasking Abilities
- Reliability
- Excellent Communication
- Customer Satisfaction
- Team Leadership
- Decision-Making
- Customer Engagement
- Goal-Oriented
- Problem-Solving
Accomplishments
president list academics
deans list academics
honors program
Certification
- [New York] Driver's License
- Passport Agent
- [Security Guard Training 8 & 16 hr Training] [New York Career Training and Advancement ] [2025 January]
Timeline
Customer Service Sales Specialist
United States Post Office
06.2018 - Current
Bachelor of Science - Criminal Justice Management
John Jay College of Criminal Justice
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