Nakeela Toliver
Joppa
Summary
Versatile healthcare professional with proven communication and training skills. Experienced in delivering high-quality patient care and conducting effective training sessions. Committed to leveraging expertise in healthcare settings to positively impact community health outcomes.
Overview
8
8
years of professional experience
7
7
Certifications
Work History
Implementation Specialist/Corporate Trainer
One Umms Staffing Center
Baltimore
08.2025 - Current
- Conducted training sessions for UMMS internal staff on best practices for utilizing Infor WFM.
- Collaborated with informatics team to define objectives and address challenges.
- Analyzed key performance indicators to implement effective strategies for improvement.
- Resolved daily support tickets by addressing problems and providing customer care.
- Delivered ongoing support during system transitions to promptly address user concerns.
- Coordinated training sessions for staff on new software applications to enhance proficiency.
- Educated team members on technology issues using clear, accessible terminology.
- Provided technical assistance during development of system configurations to ensure usability.
PCT Preceptor
One Umms Staffing Center
Baltimore
04.2024 - Current
- Trained new staff on patient care techniques and protocols.
- Assisted in developing training materials for orientation sessions.
- Ensured compliance with safety and infection control standards.
- Collaborated with healthcare professionals to enhance patient care strategies.
- Conducted hands-on demonstrations of equipment use for trainees.
- Provided feedback on trainee performance and areas for improvement.
- Collaborated with interdisciplinary teams to ensure delivery of quality care for patients.
- Demonstrated effective communication strategies when interacting with patients, families, and staff members.
- Served as a resource for PCTs by responding to questions about policies and procedures related to patient care.
- Conducted performance evaluations of PCTs, providing constructive feedback and addressing areas of improvement.
- Assisted preceptors in orienting new PCTs to the clinical setting and teaching them proper patient care procedures.
- Mentored PCTs in developing professional relationships with patients, colleagues, and other healthcare personnel.
- Adhered to all hospital protocols when dealing with hazardous materials or infectious diseases.
- Led workshops on patient care techniques, infection control, and safety procedures for PCT staff.
- Developed and updated training materials and manuals to reflect current best practices and regulatory requirements.
- Conducted regular evaluations of PCT trainees' performance, documenting progress and areas for improvement.
- Participated in quality improvement initiatives, contributing to the development of strategies to enhance patient care.
- Maintained up-to-date knowledge of advancements in patient care techniques and technologies, integrating new findings into training programs.
- Conducted refresher training sessions for existing PCT staff to ensure continuous skill development.
CNA/PCT
One UMMS Staffing Center
Baltimore
04.2023 - Current
- Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness.
- Facilitated activities of daily living, personal hygiene management, feeding and ambulation.
- Conducted routine checks on patient vitals, blood pressure, blood sugar and heart rate.
- Exhibited compassionate care and communication regarding issues surrounding death and dying.
- Managed and maintained patient rooms, shared-living areas and nursing stations.
- Rendered hands-on nursing care under direct RN supervision, adhering to medical center policies and procedures.
- Maintained accurate, timely flow of information by completing thorough patient records and updating healthcare team on patient status.
- Collected specimens, monitored vitals and maximized patient comfort to maintain optimal environment.
- Used mobility devices to transport patients.
- Documented activities and recorded information in EMR system.
- Provided basic patient care by bathing and grooming patients, changing bedding and assisting in feeding activities.
- Collected and documented vital signs to track current patient conditions.
- Recognized and reported abnormalities or changes in patients' health status to nursing staff for immediate assessment.
- Monitored patient's respiration activity, blood pressure and blood glucose levels in response to medical administration.
- Took patients' blood pressure, temperature and pulse and documented height and weight.
- Communicated concerns regarding patients' status, care and environment to nursing supervisors, clinical care supervisors and case managers.
- Answered signal lights, bells and requests-for-service to assist patient services fulfillment.
- Delivered high level of care to every patient.
- Followed safe lifting techniques and individual resident lifting instructions.
- Performed bladder scans on patients as needed.
- Performed catheterizations as ordered
Covid 19 Vaccinator & Testing & Field Hospital
One Umms Staffing Center
Baltimore
04.2020 - 04.2023
- Implemented providers' orders to initiate IVs and access ports and deliver medications.
- Delivered treatments and intramuscular injections per facility protocols to maintain effective client protection.
- Visited customers at different locations to provide professional and high-quality infusion care.
- Stocked clinical workstations and procedure rooms with necessary supplies.
- Communicated with primary care physicians or emergency care providers to relay patient needs.
- Used facility EMR system to update patient records, transmit prescriptions and transfer files.
- Treated patients by administering various types of medications and therapies.
- Coordinated with healthcare team to establish, enact and evaluate patient care plans.
- Delivered quality patient care from admission to discharge through direct supervision of all nursing and ancillary staff.
- Administer COVID-19 Rapid Testing
- Administer COVID-19 Vaccines
- Triage patients continuously for observation during quarantine
- Respiratory Monitoring
- Ambulatory Assistance
- Pure Wick Catheter
- Discontinue IVs
Medical Assistant/CNA
Clearway Pain Solutions
Dundalk
08.2018 - 02.2021
- Collaborated with radiologists, sonographers and other healthcare team members to streamline patient care.
- Partnered with healthcare and administrative staff to create patient-centered, inviting and supportive environment for patients and families.
- Collected forms, copied insurance cards and coordinated patient information for billing and insurance processing.
- Transmitted physician's orders to patients, counseling on execution and addressing follow-up questions.
- Administered rapid tests for Covid 19 and help clinical staff assess conditions.
- Performed preliminary physical tests, such as taking blood pressure, weight and temperature, accurately recording results in patient history summary.
- Measured patient peak flows to improve workflow efficiency.
- Batch-scanned and indexed patient charts to improve data availability while maintaining security.
- Prepared prescription refill requests on behalf of physician to prevent lags.
- Assessed, documented and monitored vital signs for more than 120 patients per day.
- Printed and filed examination data records according to HIPAA patient standards.
- Sterilized instruments and disposed of contaminated supplies in adherence to OSHA regulations.
Medical Assistant
Persona Doctors - Pikesville MD
Pikesville
7 2015 - 4 2018
- Triaged incoming patients by assessing conditions and modified schedules to handle more severe concerns quickly.
- Triage
- B-12 Home Injection Training
- Metabolic Testing
- BMI
- EKG
- Weight Loss Consults
- Order Prescriptions
- Reports
Skills
- Employee training
- Software applications
- Healthcare collaboration
- Technical assistance
- Communication strategies
- Training material updates
- Public speaking
- Course materials and supplies
- Materials organization
- Course development
- Online-based education
- Presentations and demonstrations
- Planning and coordination
- Consistent approach
- Online instruction
- Materials preparation
- Remote learning
- Course planning
- Project plan understanding
- Project planning
- Preparing specimens and samples
- Graphing recordings on incubators and freezers
- Phlebotomy
- Patient scheduling
- Electrocardiography (EKG)
- Medical terminology
- First aid
- Wound care and irrigation
- Vital sign monitors
- Sterile technique
- STD counseling
- Weight Loss Consultation
- Team collaboration
- Effective communication
- BMI
- Measurements
- Metabolic Testing
- B-12 Home Injection Training
- Covid 19 Vaccinator
- Covid 19 Infusions
- Creating Designing
- Strong Visual Concepts
- Deciphering Analytics
- Community Effectiveness
- Trend Awareness
- Proficiency with audio-visual equipment, such as cameras, computers
- Campaign Ads
- Training development
- New hire training
- Online training tools
- Creative problem solving
- Staff development
Certification
Stop The Bleed Course
Timeline
Implementation Specialist/Corporate Trainer
One Umms Staffing Center
08.2025 - Current
PCT Preceptor
One Umms Staffing Center
04.2024 - Current
CNA/PCT
One UMMS Staffing Center
04.2023 - Current
Covid 19 Vaccinator & Testing & Field Hospital
One Umms Staffing Center
04.2020 - 04.2023
Medical Assistant/CNA
Clearway Pain Solutions
08.2018 - 02.2021
Medical Assistant
Persona Doctors - Pikesville MD
7 2015 - 4 2018