Nakeeta Haynes
Summary
Proactive Retail Professional experienced in supervision, food service, customer service, and retail operations. Achieved business success through effective team leadership, customer support, and organizational skills in fast-paced environments. Focused on delivering exceptional communication and problem-solving capabilities in an office setting.
Overview
15
15
years of professional experience
4
4
years of post-secondary education
Work History
Food Service (PDA 2)
Northside Hospital
Atlanta
04.2017 - Current
- Ensured all patient needs were met through attentive service and personalized care.
- Resolved customer issues promptly, fostering satisfaction through friendly and informed interactions.
- Maintained cleanliness and safety standards
- Proposed and implemented ideas to improve team collaboration and service delivery.
- Provided training sessions for new employees to ensure understanding of roles.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Working with patients hands-on
Floor Supervisor
Total Wine & More
Alpharetta
03.2014 - 05.2017
- Oversaw daily floor operations and staff to ensure smooth functioning and high service standards
- Resolved customer issues promptly to enhance satisfaction and loyalty
- Trained new staff on customer service standards and product knowledge.
- Managed opening and closing duties
- Managed inventory levels and organized product displays for optimal visibility.
- Assisted with inventory management and stocking shelves to maintain product availability.
- Managed inventory and organized product displays to maximize accessibility and appeal.
Customer Service Associate
Shell
Roswell
04.2011 - 05.2015
- Delivered exceptional customer service by addressing needs and resolving issues promptly.
- Assisted customers with inquiries and purchases, ensuring satisfaction and repeat business
- Operated cash register and processed payments
- Collaborated with team members to enhance service delivery.
- Trained new staff on customer service protocols and systems.
- Managed stock levels and organized product displays effectively.
- Stocked merchandise and maintained store cleanliness
Education
High School Diploma -
Roswell High School
Roswell, GA 08.2006 - 05.2010
Skills
- Food Service Operations
- HACCP Compliance
- Stock Control
- Customer Service
- Customer support
- Team Leadership
- Staff supervision
- Employee training
- Process improvement
- Time management
- Team collaboration
- Problem Solving
- Conflict resolution
- Communication Skills
Timeline
Food Service (PDA 2)
Northside Hospital
04.2017 - Current
Floor Supervisor
Total Wine & More
03.2014 - 05.2017
Customer Service Associate
Shell
04.2011 - 05.2015
High School Diploma -
Roswell High School
08.2006 - 05.2010