Nakeia Fisher
Albany,NY
Overview
7
7
years of professional experience
Work History
Company Owner
Self-employeed
08.2020 - Current
- Oversees daily business operations and financial decisions to drive profitability and growth.
- Develops long-term relationships with key clients, vendors and service providers.
- Resolved customer service issues with timely and professional resolutions.
- Negotiated contracts with vendors and service providers to secure favorable terms of service.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Assisted in recruiting, hiring and training of team members.
- Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
Security Officer
Securitas Security Services USA
01.2018 - 10.2020
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Conducted regular patrols of key areas to spot and control security concerns.
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Reported suspicious activities and persons to law enforcement.
- Checked and verified photo identification prior to granting facility access.
Asset Protection Specialist
Burlington Coat Factory Department Store
11.2018 - 12.2019
- Leveraged surveillance and intelligence-led tactics to foster safety and security while minimizing company loss.
- Reported hazardous or unsafe conditions to management to reduce risk of injury.
- Reviewed CCTV and audited EAS and exception reports to identify dishonest activity, theft and fraud.
- Prepared case reports, preserved evidence, interacted with law enforcement and testified in criminal and civil court actions to facilitate prosecution.
- Utilized security systems and CCTV to monitor store activities and detect possible security incidents.
- Patrolled store departments to check for suspicious activities.
- Contacted local authorities and apprehended shoplifters.
- Monitored and analyzed customer behavior to identify and respond to potential theft and fraud incidents.
- Controlled reduction of loss inventory by protecting company assets.
PCA
Attentive Care
01.2017 - 03.2019
- Helped patients maintain healthy skin by checking wounds, assessing integrity, and bathing bedbound individuals.
- Planned, prepared, and served meals and snacks according to prescribed diets.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Maximized patient satisfaction by helping individuals carry out personal tasks such as dressing and walking.
- Answered patient assistance calls, assessed needs, and offered qualified support.
Education
High School Diploma -
Corinth High School
Corinth, NY06.2011
Skills
- Policy and Procedure Implementation
- Business Growth
- Interior Decorating
- Company Promotion
- Company Policy Compliance
- Strategic Vision
- Customer Care
- Content Workflow
- Price Structuring
- Customer Service and Assistance
- Exceptional Communicator
- Correcting Discrepancies
- Refunds and Exchanges
- Inventory Control
- Guest Services
- Safety and Security
- Microsoft Office
- Microsoft Excel
- File and Records Management
- Superb Surveillance Skills
- Asset Securing
- Crime Prevention
- Write Reports
- Active Listening
- Critical Thinking
- Bagging Inspection
- Premises Patrols
- Employee and Visitor Screening
- Independent Judgement
- Closed Circuit TV Systems
- Attentive and Observant
- Reading Comprehension
- Effective Working Relationships
Timeline
Company Owner
Self-employeed
08.2020 - Current
Asset Protection Specialist
Burlington Coat Factory Department Store
11.2018 - 12.2019
Security Officer
Securitas Security Services USA
01.2018 - 10.2020
PCA
Attentive Care
01.2017 - 03.2019
High School Diploma -
Corinth High School
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