Nakeia M. Jones

Provide full-cycle Human Resources support to a mission-critical segment focused on defense and national security. Manage employee relations, providing policy interpretation and ensuring compliance, coaching, and mentoring employees and leadership on employee and organizational development. Lead employee engagement and retention efforts, analyze data metrics, mitigate personnel complaints, and assist Ethics & Compliance with internal investigations.

Work collaboratively across core Human Capital teams, including Compensation, Benefits, Talent Acquisition, Performance Management, and Learning & Development, to deliver integrated, value-added HR services that align with business objectives, to enhance the employee experience.

Held various progressively responsible positions supporting national security missions across the Central Intelligence Agency (CIA) and the National Reconnaissance Office (NRO). Demonstrated expertise in federal human resources, interagency collaboration, and workforce resilience in highly classified environments.

Various Positions Held :

Directorate of Support: Team Lead, Workers’ Compensation (GS-13) - CIA

• Supervised a team of eight (8) government contractors and staff employees; provided guidance and training on processing claims, ensured strategic plans, mission, vision, and values were communicated and implemented; provided oversight on daily activities and delegated responsibilities to improve organizational effectiveness to achieve optimal levels of work performance
• Provided support in the development and adjudication process of claims to ensure compliance with the policies, procedures, laws, and regulations outlined by the Federal Employees' Compensation Act (FECA).
• Developed standard operating procedures and visual exemplars for on-the-job training and position continuity, held round-table discussions, and researched past and present business processes.

Office of Human Resources: Senior Human Resource Specialist (GS-13); Joint Duty Assignment - NRO

• Supported the full range of human resource management for the CIA careerists, NRO Cadre, Joint Duty Officers, and Military Personnel. Briefed on CIA and NRO regulations, organizational structures and changes, personnel benefits, job responsibilities, and position management.
• Advised leadership on position management, analyzed workforce analysis reports and metrics to ensure data integrity.
• Mitigated personnel issues. Worked with the internal Equal Employment Opportunity Office and Office of the Inspector General by conducting investigations with managers and employees to resolve employee and workforce issues for conflict resolution.
• Mentored junior human resource officers and interns. Provided a myriad of routine to complex guidance on HR policies and standard operating procedures for career and professional development to enhance the HR skillset

Directorate of Operations, Human Resource Specialist (GS-12) – CIA

• Supported the Directorate of Operations, Western Hemisphere Mission Center personnel. Processed Public Change of Station (PCS) orders to and from field offices. Coordinated travel, security, and medical requirements and briefed officers on PCS entitlements and Agency benefits. Collaborated with the PCS and Global Deployment Centers, and other stakeholders
• Facilitated promotion and interview panels. Facilitated the panel discussions, communicated the requirements of panel representatives, ensured deliberations were fair and equitable, and ensured that applicants were protected from employment discrimination
• Conducted biweekly meetings with leadership to review staffing requirements, position management, and verified and validated data within the human resources information systems for data integrity.

Directorate of Science & Technology, Human Resources Specialist (GS-11) - CIA

• Led the Directorate of Science & Technology honor and merit award process. Created and analyzed reports, and monitored metrics to ensure officers were considered for retirement awards in recognition of their Agency service
• Advised applicants and leadership on hiring, recruitment strategies, policies, and procedures. Conducted monthly meetings, implemented the recruitment life cycle, and conducted interview panels to ensure adherence with the Equal Employment Opportunity Commission regulations and internal processes
• Briefed hundreds of student interns on Performance Appraisal Reports and the utilization of the internal system. Developed briefings and step-by-step written instructions

Led and coordinated the agency’s Education Assistance Program, delivering strategic support for employee development and academic advancement. Oversaw all aspects of program administration, financial stewardship, and employee engagement.

Led recruitment and staffing initiatives by creating job postings in iCIMS, delivering engaging recruitment presentations and new hire orientations, attending job fairs, and conducting applicant interviews.

Provided full-cycle Talent Acquisition support and pre-employment & compliance coordination.