Nakela Johnson

Denton,TX

Summary

Detail-oriented Customer Service and Logistics Professional with over 4 years of experience in mail processing and data entry. Skilled in Microsoft Office and CRM systems, delivering high accuracy while enhancing resolution times and workflow efficiency. Proven ability to thrive in fast-paced environments, consistently supporting operational success through effective communication.

Overview

years of professional experience

Work History

Delivery & Logistics Associate (Independent Contra

Roadie

Port Gibson, MS

09.2025 - Current

Maintained detailed records for 30+ items weekly, verifying incoming and outgoing packages to ensure accuracy in shipping and receiving processes.
Supported operational workflows, equipment upkeep, and package handling, contributing to a 30% reduction in errors and safety risks in fast-paced environments.
Processed incoming shipments and organized products for distribution.

Product Support Specialist (Contract)

Shyftoff

01.2023 - 02.2026

Managed high-volume phone and email communication, processed orders, and tracked shipments using CRM to enhance customer experience in a fast-paced environment.
Processed and documented incoming and outgoing shipments, ensured accurate delivery records, and facilitated timely communication with carriers and customers.
Maintained records of customer requests, orders, and shipment activity using CRM and Microsoft Office, ensuring traceability and accountability.
Reduced resolution time by 20% through efficient troubleshooting, prioritization, and multitasking, maintaining high customer satisfaction across multichannel support.

Technical Support Specialist

One Support

06.2024 - 11.2024

Provided high-volume phone and email support, effectively resolving customer issues in fast-paced environments.
Documented interactions and updates with precision in ticketing/CRM systems, reducing repeat inquiries by 30%.
Guided customers through system navigation and troubleshooting, ensuring accurate resolutions and timely follow-ups.

Member Service Representative

Sykes

11.2020 - 01.2023

Collaborated with customers and internal teams to resolve issues promptly, contributing to improved first-contact resolution.
Managed 50+ daily inbound and outbound calls, ensuring 99% data accuracy across systems.
Executed data entry, account updates, and documentation to maintain accurate customer records.

Education

High School Diploma -

Port Gibson High School

Port Gibson

05-2018

Skills

Logistics Coordination
Freight Management
Shipment Tracking
Order Processing
Inventory Tracking
Customer databases
CRM
Data Entry

Records Management
Microsoft Excel
Word
Outlook
Scheduling
Phone and Email Communication
Written & Verbal Communication

Timeline