Na'Kelia Tatum
Dallas,TX
Summary
Compassionate caregiver with extensive experience at Promise Healthcare, adept at enhancing patient well-being through personalized care plans and effective communication. Skilled in elderly care and problem-solving, I ensure comfort and safety while adapting to changing needs, fostering a supportive environment for optimal recovery and satisfaction.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Caregiver
Promise Healthcare
11.2023 - 04.2024
- Assisted patients with daily living activities, ensuring comfort and safety.
- Monitored vital signs and reported changes to healthcare professionals.
- Provided companionship and emotional support to enhance patient well-being.
- Administered medications according to prescribed schedules and guidelines.
- Maintained cleanliness and organization of patient living environments.
- Adapted quickly to changing patient needs and environments, promoting efficiency in caregiving tasks.
Caregiver
Wkm Healthcare
07.2019 - 05.2023
- Collaborated with families to develop personalized care plans for individuals.
- Documented patient progress and communicated effectively with care teams.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
Crew Member
Wendy's
08.2017 - 12.2017
- Operated kitchen equipment to prepare food items according to quality standards.
- Delivered exceptional customer service by efficiently taking orders and resolving issues.
- Maintained cleanliness of work areas, adhering to health and safety regulations.
- Collaborated with team members to ensure timely service during peak hours.
Cashier
Wingstop
05.2016 - 07.2016
- Processed customer transactions efficiently using POS systems.
- Maintained cleanliness and organization of service areas to enhance customer experience.
- Assisted in training new cashiers on operational procedures and company policies.
- Resolved customer inquiries and complaints with professionalism and courtesy.
Customer Service Representative
Reliant Energy
10.2014 - 04.2015
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Processed orders and returns efficiently, ensuring high levels of customer satisfaction.
- Utilized CRM software to track customer interactions and maintain accurate records.
- Collaborated with team members to enhance service protocols and improve response times.
Education
GED -
Jacksonville High School
Jacksonville, TXSkills
- Respectful and compassionate
- Time management
- Elderly care
- Problem-solving
- Dependable and responsible
- Patient care
- Daily living assistance
- Multitasking and organization
- Personal hygiene assistance
Certification
- CNA - Certified Nurse Assistant
Timeline
Caregiver
Promise Healthcare
11.2023 - 04.2024
Caregiver
Wkm Healthcare
07.2019 - 05.2023
Crew Member
Wendy's
08.2017 - 12.2017
Cashier
Wingstop
05.2016 - 07.2016
Customer Service Representative
Reliant Energy
10.2014 - 04.2015
GED -
Jacksonville High School
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