Na'Kenya Colvin
Summary
Detail-oriented Payment Specialist with extensive healthcare administrative experience in billing support, data accuracy, and compliance-driven environments. Proven ability to analyze payment activity, support revenue cycle operations, and maintain high productivity in fast-paced settings. Skilled in resolving discrepancies and ensuring accuracy in documentation to uphold patient care standards.
Overview
8
8
years of professional experience
6
6
years of post-secondary education
Work History
Caregiver / Personal Assistant
The Crossings at North River
Tuscaloosa
04.2024 - Current
- Maintained accurate documentation and records, ensuring compliance with healthcare standards to support quality care.
- Identified and resolved service discrepancies, enhancing service quality through careful review and effective communication.
- Managed multiple tasks in a fast-paced environment with strong attention to detail, contributing to overall operational efficiency.
Unit Clerk
DCH Regional Medical Center
Tuscaloosa
02.2022 - 03.2024
- Processed and reviewed sensitive patient and financial documentation with a high level of accuracy.
- Facilitated resolution of documentation discrepancies by forwarding to A/R and billing teams to support revenue cycle workflows.
- Collaborated with multiple departments to address issues affecting reimbursement and payment accuracy.
Customer Service Representative
Foundever
Remote
10.2021 - 01.2022
- Resolved billing inquiries, payment issues, and account discrepancies to enhance customer satisfaction.
- Entered and verified account information in internal systems to ensure data accuracy and reliability.
Customer Data Specialist
CareMetx, LLC
07.2018 - 10.2021
- Managed high-volume healthcare data for patient accounts, billing, and reimbursement, ensuring accuracy and compliance.
- Reviewed and analyzed data to identify inconsistencies, facilitating accurate payment processing and minimizing errors.
- Maintained strict compliance with HIPAA and third-party payer requirements.
Education
Bachelor of Science - Biology
Stillman College
Tuscaloosa, Alabama 05.2024 - 06.2026
Associate's Degree - Medical Assisting
Ultimate Medical Academy
Clearwater, FL 05.2018 - 01.2019
Diploma -
Aliceville High School
Aliceville, AL 08.2013 - 01.2017
Skills
Additional Qualifications
- Knowledge of medical terminology
- Experience supporting healthcare billing and reimbursement workflows
- Familiarity with patient accounting and internal healthcare systems
- Strong organization, communication, and problem-solving skills
Timeline
Bachelor of Science - Biology
Stillman College
05.2024 - 06.2026
Caregiver / Personal Assistant
The Crossings at North River
04.2024 - Current
Unit Clerk
DCH Regional Medical Center
02.2022 - 03.2024
Customer Service Representative
Foundever
10.2021 - 01.2022
Customer Data Specialist
CareMetx, LLC
07.2018 - 10.2021
Associate's Degree - Medical Assisting
Ultimate Medical Academy
05.2018 - 01.2019
Diploma -
Aliceville High School
08.2013 - 01.2017