Nakesha Bland
Chicago,IL
Summary
Personable individual with strong organization skills, to multitask and build relationships. Adept at prioritizing conflicting business or customer needs. Successful in working within collaborative environments.
Overview
12
12
years of professional experience
Work History
Mail Handler
United States Postal Service, USPS
2013.10 - Current
- Loaded letters onto processing equipment, removed non-processable letters and maintained continuous sorting feed.
- Used automated mail processing equipment to sort and collate mail.
- Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.
- Released registered and special delivery letters and packages to designated recipients and obtained signatures for release.
Telephone Interviewer
NORC
2012.06 - 2013.04
- Gathered data and insights from participants during telephone interviews.
- Followed call center protocols when notifying participants of call purpose and use of information.
- Documented records of call information.
- Conducted interviews with participants to assess eligibility.
Barista
Macys Department Store
2006.04 - 2008.06
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Cleaned counters, machines, utensils and seating areas daily.
- Controlled line and crowd with quick, efficient service.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots and other equipment.
Education
Diploma. - General Studies
Simeon Career Academy
Chicago, IL06.2005
Skills
- Postal Service and Product Expertise
- PayScale Proficiency
- Handling and Sorting Mail
- Retail Sales
- Team Collaboration
- Post Office Operations
- Materials Storage
- OSHA Standards
- Regulatory Compliance
- Employee Performance
Timeline
Mail Handler
United States Postal Service, USPS
2013.10 - Current
Telephone Interviewer
NORC
2012.06 - 2013.04
Barista
Macys Department Store
2006.04 - 2008.06
Diploma. - General Studies
Simeon Career Academy