Nakeshia Gaskin

• Implemented strategic marketing initiatives to drive revenue growth across multiple channels.
• Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
• Oversaw daily cash handling procedures, reconciling discrepancies as necessary.
• Identified areas of operational inefficiency and implemented solutions to streamline processes.
• Maintained accurate records of all transactions, stock levels and employee performance metrics.
• Trained new employees on store policies, procedures and customer service standards.
• Assisted in recruiting efforts by interviewing candidates for open positions in the store.

• Drove brand awareness and increased sales by executing tailored skincare and makeup applications aligned with luxury brand aesthetics.
• Collaborated cross-functionally with team members to monitor and respond to real-time sales performance, contributing to consistent hourly sales growth.
• Acted as the point of contact for brand-related inquiries, troubleshooting customer issues, and ensuring consistent brand representation in-store.
• Delivered personalized beauty consultations by identifying customer needs through in-depth product knowledge and trend awareness, enhancing customer satisfaction, and loyalty.

• Demonstrated knowledge of beauty products, including makeup, skincare, haircare, and fragrances.
• Demonstrated an understanding of store layout, promotions, pricing structures, merchandising techniques.
• Developed innovative ideas for creating unique looks that would appeal to potential customers.
• Advised clients on appropriate products and tools needed for their individual needs.
• Participated in promotional activities such as special events or marketing campaigns.
• Maintained inventory levels by restocking shelves with new products as needed.
• Responded promptly to emails from customers regarding product availability or technical support issues.
• Compiled weekly reports on sales performance metrics for review by senior management.
• Adhered to company policies and procedures while providing exceptional service to customers.
• Attended training sessions for new products or services offered by the store.

• Opened the first Charlotte Tilbury boutique at Saks Fifth Avenue in Florida, and supervised the complete operations of the boutique.
• Trained the team on product knowledge, sales strategies, best practices, and customer service guidelines to ensure quality assurance.
• Elevated customer experience through exclusive beauty events.
• Investigated concerns and complaints surrounding customers and team members.

• Completed daily and weekly audits to meet, and maintain, sales goals.

• Oversaw daily operations of the Bobbi Brown Cosmetics counter, and monitored sales productivity to ensure compliance with operational procedures.
• Facilitated and collaborated with beauty advisors, brand representatives, and customers to deliver quality customer service.
• Trained new job hires on sales support, customer service, operational tasks, and systems.
• Provided guidance on handling and resolving difficult or complex problems involving merchandise, and service complaints or disputes.
• Analyzed, reviewed, and maintained business performance records based on daily, weekly, monthly, seasonal, and annual sales results.

• Developed customer relationships and increased brand sales through facial enhancement by way of skincare and makeup.
• Maintained customer information to ensure quality service and efficiency.
  Scheduled referrals for appointments as needed to ensure proper customer service.
  Managed inbound and outbound telephone and email communications regarding inquiries, merchandise, and events in a professional manner and according to company customer service standards.
• Communicated with customers, team members, and other individuals to answer inquiries, explain information, and address concerns.

• Managed inbound and outbound telephone communication in a professional manner, according to productivity and quality standards of the Florida Abuse Hotline.
• Developed documents assessing allegations of abuse and/or neglect involving children and vulnerable adults for investigation.
• Triaged and chronicled telephone calls received, and responded quickly to meet both patient needs and resolve problems.
• Maintained records, including patients' medical history, vital statistics, and test results, to ensure quality care and efficiency.
• Maintained a technical library and correspondence files to meet quality assurance guidelines for the hotline.

• Demonstrated knowledge of store products and services.
• Assisted customers by asking open-ended questions to understand needs and suggest suitable merchandise.
• Offered suggestions for additional items that may be of interest to customers.
• Operated point-of-sale systems accurately to process payments from customers.
• Participated in team meetings and training sessions.

• Greeted and assisted customers with product selection, offering personalized shopping advice.
• Managed loyalty programs, signing up new members and explaining benefits to enhance customer retention.
• Provided excellent customer service, resolving issues and answering queries promptly.
• Managed inventory levels on the sales floor, ensuring optimal stock availability.
• Collaborated with team members to achieve sales targets and contribute to a positive work environment.
• Participated in staff meetings and training sessions to improve product knowledge and sales techniques.