Nakeya Mills
Houston,TX
Summary
Customer service representative with proven experience in resolving service concerns and maintaining accurate records in fast-paced environments. Demonstrates strong communication skills and meticulous attention to detail while processing documentation and responding to inquiries. Capable of managing multiple priorities and protecting sensitive information while delivering professional, solution-focused customer service.
Overview
4
4
years of professional experience
Work History
Cargo Account Representative
United Airlines Cargo
Houston, TX
07.2024 - 08.2026
- Communicated with customers and vendors regarding shipment status, updates, and service concerns.
- Responded to customer needs by researching issues, coordinating with internal departments, and following through to resolution.
- Created and reviewed shipping documents, invoices, and reports while maintaining accurate customer records.
- Entered, updated, and maintained customer and shipment information in electronic recordkeeping systems.
- Reviewed account and shipment documentation carefully to identify discrepancies and ensure information was complete and accurate.
- Managed multiple customer and operational requests in a fast-paced environment while meeting service expectations.
- Maintained professionalism when handling customer information and sensitive documentation.
Administrative Clerk
Ultimate Staffing Agency
Houston, TX
04.2024 - 06.2024
- Reviewed and verified legal transcripts, records, and supporting documentation for accuracy and completeness.
- Performed quality checks on data entries and paperwork to identify and correct discrepancies.
- Maintained organized electronic records through scanning, uploading, and document management.
- Assisted with invoice processing and daily administrative operations.
- Managed multiple documentation tasks while maintaining accuracy and established procedures.
Canine Care Representative
Semper Amici Canine Training
Houston, TX
01.2024 - 04.2024
- Communicated with clients regarding service updates, questions, and concerns.
- Provided professional, attentive customer service and addressed routine service issues.
- Verified customer documentation and information for completeness and accuracy.
- Followed up with clients to ensure questions and concerns were addressed.
Package Handler
FedEx
Houston, TX
10.2022 - 12.2023
- Processed and organized high-volume shipments in a fast-paced environment.
- Reviewed documentation for accuracy and corrected discrepancies when necessary.
- Maintained organized records and materials to support efficient daily operations.
Education
High School Diploma -
Texas Connections Academy
Houston, TX05.2022
Skills
- Inbound customer service
- Customer account support
- Problem resolution
- Customer communication
- Email communication
- Data entry and recordkeeping
- Documentation review
- Payment and invoice support
- Confidential information handling
- CRM and electronic systems
- Microsoft Word, Excel, and Outlook
- Multitasking and prioritization
- Client relationship management
- Follow-up and issue resolution
Timeline
Cargo Account Representative
United Airlines Cargo
07.2024 - 08.2026
Administrative Clerk
Ultimate Staffing Agency
04.2024 - 06.2024
Canine Care Representative
Semper Amici Canine Training
01.2024 - 04.2024
Package Handler
FedEx
10.2022 - 12.2023
High School Diploma -
Texas Connections Academy