NaKeyia D. Wright
Yucca Valley,CA
Summary
Experienced customer service professional prepared for the role with a strong focus on efficiency and accuracy. Skilled in inventory management, stocking, and maintaining organized spaces. Reliable team player who adapts to changing needs and consistently meets performance goals. Known for effective communication and dependable collaboration in fast-paced customer customer-centered environments.
Overview
20
20
years of professional experience
Work History
Overnight Stock Person
Walmart, Yucca Valley CA.
02.2015 - 08.2023
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Collaborated with fellow team members, ensuring consistent communication and task distribution for a successful restocking process.
- Provided excellent customer service when encountering early morning shoppers, answering questions, and offering assistance as needed.
- Enhanced store appearance for better customer experience through meticulous shelf stocking and arrangement.
Member Service Professional
24 Hour Fitness Corp., Carlsbad CA.
10.2003 - 12.2006
- Collected data, established facts, and came to conclusions based on correspondence, calls and various company policies.
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Resolved escalated member issues, complaints about clubs and / or club staff.
Education
High School Diploma -
Oceanshores High School
Oceanside, CA06.1999
Skills
- Goal and objective-oriented
- Customer service
- Active listening
- Critical thinking
- Problem-solving skills
- Verbal and written communication
- Customer communications
- Multitasking and organizing
Timeline
Overnight Stock Person
Walmart, Yucca Valley CA.
02.2015 - 08.2023
Member Service Professional
24 Hour Fitness Corp., Carlsbad CA.
10.2003 - 12.2006
High School Diploma -
Oceanshores High School
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