Nakira Martinez
Service and Administrative Associate
Suffolk,VA
Growth and comfort do not coexist.
Ginni Rometty
Summary
Administrative professional with experience in high-volume, fast-paced environments, managing communications, resolving customer concerns, and maintaining accurate data across multiple systems. Skilled in documentation processing, record auditing, and data correction to ensure accuracy and compliance.
Deliver responsive customer service through clear written and verbal communication while effectively managing competing priorities. Contribute to improved workflow efficiency and reduced processing errors through proactive data review and operational support.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Patient Care Coordinator
Chesapeake Bay ENT
Virginia Beach, VA
09.2020 - 04.2023
- Managed complex, high-volume surgical scheduling for the company lead surgeon across six Chesapeake Bay ENT locations, optimizing provider utilization and improving scheduling efficiency through effective calendar and data management.
- Developed and implemented a structured process to increase Google reviews for a new office location, growing total reviews from 2 to 38 (18x increase) through data tracking and workflow optimization.
- Ensured accuracy and compliance in patient data management while delivering consistent service quality to 30+ in-person patients daily in a fast-paced environment.
- Verification of insurance eligibility and secured prior authorizations, ensuring accurate documentation to prevent care delays and procedure rescheduling.
- Conducted real-time medical scribing while implementing CPT and ICD coding to minimize billing errors and uphold documentation standards.
- Developed and implemented training programs for new staff to enhance understanding of administrative workflows and patient care protocols, thereby increasing team efficiency.
Medical Assistant (Front Desk/Clinical Support)
Bayview Physicians Group
Norfolk, VA
08.2018 - 09.2020
- Promoted from administrative to clinical role within one year, demonstrating strong performance, adaptability, and commitment to healthcare excellence.
Managed front desk operations, including scheduling, patient flow, and high-volume communications in a fast-paced environment. - Streamlined workflows and office procedures, reducing wait times and improving operational efficiency.
- Provided clinical support including intake, triage, vital signs, medication administration, and assistance with procedures.
- Maintained accurate medical records and handled insurance verification and authorizations in compliance with HIPAA.
- Supported patient care through lab coordination, exam room preparation, supply management, and direct patient interaction, including addressing concerns and resolving conflicts in person and over the phone.
Admitting Rep I
Sentara Virginia Beach General Hospital: Emergency Room
Virginia Beach, VA
07.2017 - 08.2018
- Processed patient admissions efficiently, ensuring accurate data entry into hospital systems.
- Coordinated with emergency room staff to resolve patient inquiries and streamline workflows.
- Verified insurance information and eligibility, facilitating smooth financial transactions for patients.
- Utilized electronic health record systems to update patient information promptly, supporting timely care decisions.
- Managed challenging situations involving upset or anxious patients with empathy and professionalism, ensuring their concerns were addressed appropriately.
- Provided excellent customer service to patients and their families during the registration process.
- Contributed to a positive work environment by providing support to fellow admitting representatives as needed.
Data Entry Temp
Registrar Corp
Hampton, VA
10.2016 - 01.2017
- Oversaw the compilation and organization of information to facilitate accurate data entry. Established task priorities to optimize data processing operations.
- Reviewed and corrected customer and account data for accuracy. Deleted or reentered data as needed to maintain integrity.
- Executed database backup procedures to ensure data integrity and security.
- Supported collaborative efforts by delivering necessary results in a timely manner.
Education
Associate of Arts - Nursing Education
2014
High School Diploma -
05.2011
- KeyClub Secretary
Skills
- Administrative Support
- Attention to Detail
- Data Verification & Accuracy Auditing
- Record Preparation & Documentation
- Workflow Optimization
- Multitasking & Time Management
- Verbal & Written Communication
- Conflict Resolution
- Calendar & Schedule Management
- Multi-line Phone Systems
Certification
Certified Phlebotomist Technician- 2022
Languages
Spanish
Limited Working
Timeline
Patient Care Coordinator - Chesapeake Bay ENT
09.2020 - 04.2023
Medical Assistant (Front Desk/Clinical Support) - Bayview Physicians Group
08.2018 - 09.2020
Admitting Rep I - Sentara Virginia Beach General Hospital: Emergency Room
07.2017 - 08.2018
Data Entry Temp - Registrar Corp
10.2016 - 01.2017
Miami Dade College - Associate of Arts, Nursing Education
Archbishop Coleman Carroll High School - High School Diploma,
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Work Preference
Work Type
Part TimeFull TimeLocation Preference
RemoteImportant To Me
Work-life balanceCompany CultureFlexible work hoursWork from home optionAccomplishments
- Drove a significant increase in high-rated Google reviews by implementing a QR code system, strengthening the office’s online presence and credibility.
- Implemented a structured reference system for provider protocols, labs, and referral networks, enhancing efficiency and reducing workflow disruptions.
- Trusted as the go-to resource for both team members and providers, ensuring accurate information and smooth operations.
- Served as the de facto lead, overseeing clinical workflows and ensuring smooth office functioning.
- Acted as an informal leader, training new employees and ensuring operational continuity.