Naki Whitley
District heights,US
Summary
Results-oriented team member recognized for excellent communication skills and a positive demeanor. Proven ability to maintain clean, organized workspaces while delivering exceptional customer service and addressing inquiries with professionalism. Strong listening skills and collaborative spirit contribute to effective teamwork and a supportive work environment. Aiming to leverage these skills further in a dynamic setting that values outstanding service delivery.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Security Officer
Best crowd management
Upper Marlboro, MD
06.2023 - Current
- Provided guidance on crowd control management during events.
- Monitored and secured the premises to prevent theft or unauthorized access to restricted areas.
- Issued visitor passes as needed, while verifying identity through appropriate documents such as IDs or tickets.
- Patrolled crowds during events to preserve order and promote security.
- Searched bags manually to identify prohibited items and contraband.
- Provided friendly and professional assistance to employees, visitors and customers.
- Monitored building and property entrances and exits to detect intrusions and protect assets.
- Maintained calm composure during emergencies while communicating with local law enforcement and emergency response services.
Helper
Dunk Towing
Washington, US
12.2022 - Current
- Inspected final products to ensure that they met quality standards and tolerances
- Looked over job specifications to figure out how to set up [Type] and [Type] machines
- Used [Type] welding techniques to put parts and components together
- Cleaned and straightened work areas to ensure maximum productivity and safety
Concierge
InterSolutions
Washington, DC
08.2024 - 11.2024
- Maintained a professional presence at the front desk area by adhering to dress code standards.
- Managed incoming calls from guests ensuring that all requests were handled efficiently and accurately.
- Organized packages received by mail or courier on behalf of guests while ensuring they are properly tracked.
- Handled complaints from customers in an efficient manner while working towards satisfactory resolutions.
- Directed incoming calls and messages to appropriate staff or residents.
- Handled mail and package deliveries, keeping items secure.
Cashier
Wendy's
Capitol Heights, US
01.2023 - 06.2023
- Kept well-stocked cashier lanes and store shelves to promote strong sales
- Am in charge of taking orders from customers
- Provided attentive and skilled assistance to all customer needs
- Greeted customers with a smile and offered prompt and dedicated assistance
- Keep checkout areas clean and orderly, as well as perform other cleaning tasks such as mopping floors and emptying trash cans
- Am able to work in a fast-paced, high-pressure environment
- Restocked the sales floor and reorganized the shelves, racks, and bins for a cleaner look
- I'm tidying up my workspace
- Helped customers by answering their questions and completing their requests
- Taught new employees how to do their jobs on a daily basis
Cashier
Walmart
Bowie, US
08.2022 - 08.2022
- Checked customer prices and processed sales by scanning barcodes
- Kept well-stocked cashier lanes and store shelves to promote strong sales
- Customers received directions and recommendations from me
- Was in charge of orders and preparations
- Making sure customers get help bagging up items
Education
High School diploma -
Kingsman Academy Public Charter School
Washington, DC01.2023
Skills
- Good listening skills
- Good at helping others
- Good communication skills
- Good with working with others in a team environment
- Access control
- Security systems
Certification
- Maryland security license
- working on my barber license
Accomplishments
- Honor roll student
- Up coming barber
Languages
English
Professional
Timeline
Concierge
InterSolutions
08.2024 - 11.2024
Security Officer
Best crowd management
06.2023 - Current
Cashier
Wendy's
01.2023 - 06.2023
Helper
Dunk Towing
12.2022 - Current
Cashier
Walmart
08.2022 - 08.2022
High School diploma -
Kingsman Academy Public Charter School
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