Summary
Overview
Work History
Education
Skills
Websites
Certification
Timeline
Generic

Nakia Asbury

Racine,WI

Summary

Results-driven professional with a strong background in healthcare, customer service, management, and administrative operations. Committed to delivering optimum satisfaction to employers by leveraging expertise in these areas. Skilled in providing exceptional patient care, resolving customer issues, and effectively managing teams to drive operational efficiency. Proven ability to multitask, prioritize tasks, and adapt to fast-paced environments. Seeking an opportunity to contribute diverse skill set and make a positive impact within a dynamic organization.

Overview

18
18
years of professional experience
1
1
Certification

Work History

CNA - Certified Nursing Assistant

Southern Wisconsin Center
01.2024 - 07.2024
  • Provided consistent support for clients' daily living needs.

Resident Assistant

Kenosha Place Senior Living
10.2021 - 01.2024
  • Assisting residents with daily cares
  • Bathing, dressing, feeding, medication pass
  • Daily activities

Caregiver

Alpha Homes Of Wisconsin
05.2013 - 07.2014
  • Providing a variety of non-medical assistance to patients including but not limited to: grooming, bathing, meal prep, medication assistance, running errands, house keeping and companionship

Customer Service

CitiTrends, Inc
09.2010 - 09.2012
  • Assistant Manager, Responsible for assisting Store Manager in order to achieve or exceed planned sales profits
  • Ensure cash handling procedures are followed at all times amongst cashiers/sales associates
  • Approve checks, refunds and cancellations
  • Sales Associate, Responsible for customers receiving outstanding service through providing and attractive shopping environment and knowledge of merchandise
  • Cash handling, Process Incoming freight

Benefit Operations Administrator

Spherion
09.2008 - 01.2009
  • Achieving planned goal averages from 100-150 inbound calls daily in order to assist clientele with planning, managing and health benefit inquiries

Customer Service, Inbound

VW Credit, Inc
11.2007 - 07.2008
  • Calling, met objectives of 120+ calls daily, payment processing, loan document overview, consumer web support

Collections Representative

LTD Commodities
02.2006 - 05.2007
  • Manage portfolio of delinquent accounts
  • In/Outbound calling on customer accounts in effort to secure payments/arrangements
  • Customer Service, Catalog order processing, consumer data management

Education

diploma - Business Management

Waukegan High School
Waukegan

High school diploma - Nursing Assistant

College Of Lake County

Skills

  • Citrix
  • Microsoft Office
  • 55wpm
  • Proficient in ECP
  • Point click System Knowledge

Certification

  • BLS
  • CERTIFICATION IN NURSING

Timeline

CNA - Certified Nursing Assistant

Southern Wisconsin Center
01.2024 - 07.2024

Resident Assistant

Kenosha Place Senior Living
10.2021 - 01.2024

Caregiver

Alpha Homes Of Wisconsin
05.2013 - 07.2014

Customer Service

CitiTrends, Inc
09.2010 - 09.2012

Benefit Operations Administrator

Spherion
09.2008 - 01.2009

Customer Service, Inbound

VW Credit, Inc
11.2007 - 07.2008

Collections Representative

LTD Commodities
02.2006 - 05.2007

diploma - Business Management

Waukegan High School

High school diploma - Nursing Assistant

College Of Lake County

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Nakia Asbury