Summary
Overview
Work History
Education
Skills
Timeline
Generic

Nakia Batts

Chino,CA

Summary

Insightful Manager with experience directing and improving operations through effective employee motivational strategies and strong policy enforcement. Proficient in best practices, market trends and regulatory requirements of industry operations. Talented leader with analytical approach to business planning and day-to-day problem-solving.

Overview

11
11
years of professional experience

Work History

Plumbing Apprentice

Karl’s Plumbing Service
Riverside, CA
05.2020 - 02.2022
  • Unclogged sinks and toilets for customers using tools and drain cleaners.
  • Removed old sinks, toilets and pipes in preparation for installation of new fixtures.
  • Fabricated piping pieces and components in line with design specifications for each system.
  • Set up appliances like water heaters, filters and dishwashers with correct settings to maximize performance.
  • Measured, threaded and cut materials to correct angles.

Reach Truck Operator

United Natural Foods, UNFI
Moreno Valley, CA
11.2018 - 05.2020
  • Unloaded materials and goods at designated locations for best project availability.
  • Transported goods between warehouse locations according to shipment and storage needs.
  • Checked items against documentation for accuracy.
  • Unloaded trucks and rail cars and moved materials to staging area.
  • Trained personnel in safe operation of cherry picker and man lifts around power lines ensuring understanding of risks associated with electricity and conductive materials.

Store Manager

Dollar Tree
Rialto, CA
08.2015 - 09.2018
  • Reviewed and monitored scheduling, purchases and other expenses to maintain quarterly budget.
  • Performed statistical analyses to gather data for operational and forecast team needs.
  • Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
  • Protected store from loss or theft by setting and enforcing clear security policies.
  • Prepared annual budgets with controls to prevent overages.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Minimized on-site cash with frequent deposits and high accuracy in predicting operations.
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.

Assistant Store Manager

Walmart
Baldwin Park, CA
10.2010 - 05.2015
  • Provided weekly work schedules to employees to accommodate business demands and vacation requests.
  • Attained expert level of product knowledge, becoming go-to person for major sales and vendor negotiations.
  • Interviewed, hired and trained staff associates and equipped to comply with company policies and procedures.
  • Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements and evaluate progress toward goals.
  • Investigated market to identify seasonal trends and forecast consumer needs.
  • Met or surpassed business targets regularly through employee engagement and forward-thinking planning.
  • Reviewed sales and gross profit report to assess company efficiency.

Education

High School Diploma -

Arlington High School
Riverside, CA
06.1993

Skills

  • Strategic planning
  • Coaching and mentoring
  • Operations management
  • Creative merchandising
  • Verbal and written communication
  • Budgeting
  • Recruiting and interviewing
  • Sales growth
  • Training

Timeline

Plumbing Apprentice

Karl’s Plumbing Service
05.2020 - 02.2022

Reach Truck Operator

United Natural Foods, UNFI
11.2018 - 05.2020

Store Manager

Dollar Tree
08.2015 - 09.2018

Assistant Store Manager

Walmart
10.2010 - 05.2015

High School Diploma -

Arlington High School

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Nakia Batts