Nakia Bernard
Chicago,IL
Summary
Dynamic import agent with proven expertise at SMX Management LLC in logistics management and client communication. Successfully enhanced delivery efficiency through strategic coordination and critical thinking. Adept at project management and fostering team collaboration, ensuring compliance and operational transparency in high-pressure environments.
Overview
7
7
years of professional experience
Work History
IMPORT AGENT
SMX Management LLC
Chicago, Illinois
12.2023 - Current
- Act as the primary point of contact for clients and partners, providing timely updates on shipment status to facilitate smooth transactions
- Establish proper clearance and delivery of shipments by collaborating with customs agents, brokers, and warehouse personnel
- Verify and check freight against airway bills (AWBs) and house AWBs, ensuring accuracy and compliance with shipping regulations
- Coordinate with drivers and United Cargo staff for timely freight pick-up and drop-off, enhancing overall delivery efficiency
- Process and manage payments for shipments, securing proper documentation and timely completion
- Maintain detailed records of freight and import documents for auditing and operational transparency
Administrative Support Assistant
Grainger Engineering Library
01.2021 - 01.2023
- Provided front-line customer support to students, faculty, and staff with research inquiries and circulation needs, enhancing user experience
- Leveraged library databases and software tools to assist patrons and streamline daily operational tasks
- Organized and managed library materials, ensuring accessibility and accuracy
Inventory Associate
WIS INTERNATIONAL
01.2019 - 01.2020
- Executed precise inventory counts with handheld scanners to ensure stock accuracy
- Collaborated with onsite teams across diverse client environments to meet project objectives
Education
BS - PSYCHOLOGY
UNIVERSITY OF ILLINOIS AT URBANA-CHAMPAIGN
Champaign, IL05-2023
Skills
- Logistics Management
- Project management
- Administration
- Cross-departmental Coordination
- Client Communication
- Team Collaboration
- Time Management
- High-pressure initiative
- Effective Communication
- Critical Thinking
Accomplishments
- Recognized for reducing shipment delays by proactive communication with carriers
- Processed 100+ freight documents weekly with 98% accuracy
- Improving freight intake by reorganizing documentation workflows
Timeline
IMPORT AGENT
SMX Management LLC
12.2023 - Current
Administrative Support Assistant
Grainger Engineering Library
01.2021 - 01.2023
Inventory Associate
WIS INTERNATIONAL
01.2019 - 01.2020
BS - PSYCHOLOGY
UNIVERSITY OF ILLINOIS AT URBANA-CHAMPAIGN