Nakia Brice
Huntsville,AL
Summary
IT professional with a strong focus on customer satisfaction. Recently deployed kiosk systems for community PCs, and implemented phishing testing and training campaigns, which improved organization security. 8 years of experience with SIP and UC; 15 years overall telecommunications experience. 4 months experience as a Help Desk technician.
Overview
17
17
years of professional experience
1
1
Certification
Work History
HELP DESK TECHNICIAN
Cocopah Indian Tribe
Somerton, AZ
10.2023 - Current
- Handled high-volume telemarketing operations with expert use of client management software and computer dialing
- Displayed excellent sales skills and understanding of how to leverage abilities to exceed quotas
- Qualified leads and set up customer appointments for licensed agents
- Followed up with customers to solicit further sales
- Delivered scripted sales pitch to potential customers, adjusting pitch to meet needs of specific individuals and garner business.
TRANSFER SPECIALIST
MV Realty / Golden Key
Remote, AZ
06.2022 - 04.2023
- Handled high-volume telemarketing operations with expert use of client management software and computer dialing
- Displayed excellent sales skills and understanding of how to leverage abilities to exceed quotas
- Qualified leads and set up customer appointments for licensed agents
- Followed up with customers to solicit further sales
- Delivered scripted sales pitch to potential customers, adjusting pitch to meet needs of specific individuals and garner business.
PROJECT MANAGEMENT ANALYST
Avaya
Remote, AZ
08.2011 - 02.2015
- Develop and implement project strategy, resource requirements, project financials, milestones and deliverables
- Manage timely contributions from various internal departments and external customers
- Prepare and edit documentation needed for submittal and completion of certification of telecommunications systems
- Accelerated progress by continually reviewing performance, budgets and project timelines
- Maintained clear communication with precise technical writing to document and inform critical processes.
SYSTEMS ANALYST
CSC
Ft Huachuca, AZ
10.2008 - 08.2011
- Analyze, install, and configure applications; troubleshoot network problems, and monitor & evaluate system performance
- Develop documentation of the system specifications to include system scripts, system installation procedures, system backup and recovery techniques, and system test methods
- Write test plans based on Unified Capabilities Requirements (UCR)
- Write test reports, certification and assessment memorandums, and weekly & monthly status reports
- Conduct interoperability testing of telecommunications systems to include Unified Capabilities Real Time Services (UC RTS) and legacy switches using a variety of Test Measurement and Diagnostics Equipment (TMDE).
ELECTRONIC SWITCH TECHNICIAN
Smartronix
Ft Huachuca, AZ
10.2007 - 09.2008
- Observe, monitor and report on the progress of information assurance and interoperability evaluation of Army-sponsored electronic switching systems and the Joint Interoperability Test Command on Fort Huachuca.
Education
Bachelor of Science - Computer Engineering
University of Arkansas Grantham
08-2025
A.S - Electronics and Computer Engineering
Grantham University
01.2010
Skills
- Equipment installation and maintenance
- Systems analyzation
- Performance testing
- Technical troubleshooting
- MS Office
- Active Directory
- Microsoft Exchange Server
Certification
- Comptia A+
- Google IT Support Professional
- TestOut Network Pro
- CompTIA Security+
- CompTIA Network+
Timeline
HELP DESK TECHNICIAN
Cocopah Indian Tribe
10.2023 - Current
TRANSFER SPECIALIST
MV Realty / Golden Key
06.2022 - 04.2023
PROJECT MANAGEMENT ANALYST
Avaya
08.2011 - 02.2015
SYSTEMS ANALYST
CSC
10.2008 - 08.2011
ELECTRONIC SWITCH TECHNICIAN
Smartronix
10.2007 - 09.2008
Bachelor of Science - Computer Engineering
University of Arkansas Grantham
A.S - Electronics and Computer Engineering
Grantham University
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