Nakia D.M. Harper
Lawrenceville,GA
Summary
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
23
23
years of professional experience
Work History
Dispatcher Office Assistant
Nspire Outreach
Lawrenceville, GA
04.2024 - Current
- Ensured timely service delivery by coordinating daily dispatch operations.
- Facilitated effective communication between clients and service personnel for scheduling.
- Optimized route efficiency using dispatch software for improved service delivery.
- Trained new staff on operational procedures and dispatch software systems.
- Enhanced service log accuracy by streamlining reporting processes.
- Monitored GPS tracking to improve routing during emergency callouts.
Prep Chef
Gusto
Atlanta, GA
04.2023 - 08.2023
- Reduced waste by streamlining ingredient sourcing and enhancing inventory management.
- Ensured food quality through monitoring preparation, maintaining taste and presentation standards.
- Prepared various foods by washing, peeling, and cutting fruits and vegetables.
- Maintained cleanliness of work areas, equipment, and utensils for safe food handling.
- Rotated food items based on expiration dates to minimize spoilage and waste.
- Crafted salads and specialty items according to specific customer requests.
Guest Services
State Farm Arena
Atlanta, GA
01.2019 - 03.2020
- Assist guests courteously with food and beverage purchases
- Process POS transactions accurately and provide proper change
- Prepare items for sales and maintain a clean, organized environment
Crowd Management Associate
Argus
Atlanta, GA
01.2018 - 05.2019
- Managed large crowds to ensure safety and prevent disorderly conduct
- Conducted bag checks and enforced safety procedures
- Supported patrons by maintaining a calm, comfortable environment
Dishroom Attendant (Seasonal)
Gate Gourmet
Atlanta, GA
05.2018 - 07.2018
- Separated and prepared washable kitchen items for cleaning
- Operated the conveyor system and stowed dishware as required
- Packed and organized clean items
Sortation Associate
Amazon
Smyrna, GA
10.2017 - 02.2018
- Received, scanned, sorted, and loaded packages onto trucks
- Ensured all packages were processed by shift end
- Maintained cleanliness and organization of the workspace
Package Handler (Seasonal)
XPO Logistics
Kennesaw, GA
08.2017 - 10.2017
- Inspected containers for labeling, sealing, and packaging accuracy
- Prepared packages using sealing tools and stretch wrap
- Sorted containers onto correct conveyor belts and cleaned workspace
Steward
Crown Plaza
Dunwoody, GA
11.2016 - 07.2017
- Cleaned and sanitized dishware, kitchen equipment, and work areas
- Maintained organized dish room operations
Customer Service Representative (Temp Assignment)
Sertec
Sandy Springs, GA
10.2016 - 04.2017
- Logged customer interactions, inquiries, and resolutions
- Resolved billing questions and processed refunds or adjustments
Banquet Server
NCSU
Raleigh, NC
04.2016 - 09.2016
- Delivered and served food at scheduled events
- Set up and broke down event spaces; cleaned and returned equipment
- Maintained friendly and professional service throughout events
Team Lead
Rite Aid
Raleigh, NC
06.2015 - 11.2015
- Oversaw store operations, staff scheduling, and workflow
- Delegated tasks and monitored employee performance
- Performed administrative duties including reporting and deposits
Data Entry Clerk (Temp Assignment)
Imperial PFS
Cary, NC
04.2014 - 08.2014
- Managed correspondence to obtain accurate client addresses
- Organized return mail and filed documents
Data Entry – Prior Approval Dept
HP Enterprise Services
Raleigh, NC
07.2007 - 06.2013
- Processed incoming mail for the dental prior approval department
- Completed prescreening of dental approvals before routing to hygienists
- Answered switchboard (2–4 calls at once) and handled confidential PHI
- Alphabetized, filed, and prepared orthodontic denials for shipment
Cashier
Harris Teeter
Raleigh, NC
10.2002 - 05.2008
- Handled financial transactions and maintained accurate cash register totals
- Provided excellent customer service and supported multiple departments
- Maintained reliability by covering shifts as needed
Data Entry Clerk (Temp Assignment)
American Kennel Club
Raleigh, NC
12.2005 - 04.2006
- Entered customer and payment information accurately
- Prepared certificates and filed completed documentation
- Processed checks and credit card transactions
Education
Diploma - Business Technology, Medical Administration Assistant
Gwinnett Technical College
Lawrenceville, GA10.2026
Associate Degree - Business Administration
ECPI Technical College
Raleigh, NC10.2005
Skills
- Medical Office Support: Data entry, documentation review, patient communication, confidentiality
- Software Skills: Microsoft Excel (formulas, calculations), Word (mail merge, labels), PowerPoint (presentations), Access (forms, reports, queries)
- Customer Service: 20 years of experience providing professional and courteous service
- Data Entry: 21 years of fast, accurate data entry and record management
- Hospitality & Front-Facing Roles: 12 years
- Additional Strengths: Excellent communication skills, attention to detail, organization, multitasking
- Typing speed: 60wpm
- Strong problem solver
- Administrative support
- Filing and data archiving
- Attention to detail
Timeline
Dispatcher Office Assistant
Nspire Outreach
04.2024 - Current
Prep Chef
Gusto
04.2023 - 08.2023
Guest Services
State Farm Arena
01.2019 - 03.2020
Dishroom Attendant (Seasonal)
Gate Gourmet
05.2018 - 07.2018
Crowd Management Associate
Argus
01.2018 - 05.2019
Sortation Associate
Amazon
10.2017 - 02.2018
Package Handler (Seasonal)
XPO Logistics
08.2017 - 10.2017
Steward
Crown Plaza
11.2016 - 07.2017
Customer Service Representative (Temp Assignment)
Sertec
10.2016 - 04.2017
Banquet Server
NCSU
04.2016 - 09.2016
Team Lead
Rite Aid
06.2015 - 11.2015
Data Entry Clerk (Temp Assignment)
Imperial PFS
04.2014 - 08.2014
Data Entry – Prior Approval Dept
HP Enterprise Services
07.2007 - 06.2013
Data Entry Clerk (Temp Assignment)
American Kennel Club
12.2005 - 04.2006
Cashier
Harris Teeter
10.2002 - 05.2008
Diploma - Business Technology, Medical Administration Assistant
Gwinnett Technical College
Associate Degree - Business Administration
ECPI Technical College