Nakia F. Mackey
Miami Gardens
Summary
To achieve a secure position, and to work enthusiastically with an established organization that will lead to a lasting relationship in the field of business.
Overview
24
24
years of professional experience
Work History
Transit Bus Operator
DTPW
Miami
10.2023 - Current
- Operated transit buses safely across diverse routes and schedules.
- Assisted passengers with boarding, seating, and other needs during travel.
- Monitored traffic conditions and adjusted routes to ensure timely arrivals.
- Conducted pre-trip inspections to ensure vehicle safety and functionality.
- Communicated effectively with dispatch regarding delays and operational issues.
Examiner I
Department of Highway Safety & Motor Vehicles
03.2016 - 01.2022
- Determine authenticity of identification & type needed for Driving License.
- Administer vision, written and road tests to driver license applicants, hazmat fingerprints.
- Knowledge of immigration, and legal presence documents.
Global Customer Sales Specialist
Marriott Int
04.2014 - 03.2016
- Input and retrieve data from reservation system.
- Maintain confidentiality of proprietary information.
- Answer telephone using appropriate etiquette.
Police Aide
City of Miami Police
12.2008 - 08.2012
- Responsible for keeping all recent accidents & crimes into the computer base on FDLE (Florida Department of Law Enforcement Guidelines).
- Enter police incidents 30 – 40 reports into FDLE.
- Responding effectively to all public inquiries.
In Home Support Supvr
United Cerebral Palsy of Miami
10.2006 - 12.2008
- Payroll (kronos, scheduling, trained new and present employees.
- Assist eight consumers and fourteen in home staff.
- Made sure consumers were adequately taken care for.
Promotions Coordinator
Carnival Cruise Lines
01.2002 - 05.2006
- Received inbound calls (60 – 100) calls daily, occasionally made outbound.
- Arranged air, hotel, and other reservations upon client request.
- Trained 2 – 4 agents in new agent training class.
Education
Medical Assisting Certificate -
Brown Mackie College
03.2006
Diploma -
Miami Northwestern Senior High
06.1996
Skills
- Time management
- Coaching skills
- 45 wpm
- Flexible and able to adjust in fast pace environment/multitask
- Computer Skills
- Independent, Team Leader
- Vehicle operation
- Traffic monitoring
- Problem solving
- Inclement weather driving
- Safe driving
- Passenger assistance
- Adaptive decision making
Websites
Timeline
Transit Bus Operator
DTPW
10.2023 - Current
Examiner I
Department of Highway Safety & Motor Vehicles
03.2016 - 01.2022
Global Customer Sales Specialist
Marriott Int
04.2014 - 03.2016
Police Aide
City of Miami Police
12.2008 - 08.2012
In Home Support Supvr
United Cerebral Palsy of Miami
10.2006 - 12.2008
Promotions Coordinator
Carnival Cruise Lines
01.2002 - 05.2006
Medical Assisting Certificate -
Brown Mackie College
Diploma -
Miami Northwestern Senior High
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