Sharonda Warfield
WMATA
Washington,DC
1
Certification
36
years of professional experience
Dedicated customer service professional skilled in addressing inquiries, resolving issues, and maintaining accurate records. Experienced in processing transactions and supporting clients via phone and email in fast-paced environments. Proficient in data entry, communication, organization, and Microsoft Office, with a strong capability for remote and work-from-home roles.
Work History
Transit Bus Operator
8 Years- Operated transit buses safely through diverse urban environments, adhering to traffic regulations and schedules.
- Conducted pre-trip inspections to ensure vehicle safety and compliance with operational standards.
- Reduced accidents and maintained safety by adhering to strict driving regulations and guidelines.
- Provided exceptional customer service, addressing rider concerns with patience and professionalism.
- Assisted passengers with special needs, ensuring a comfortable and accessible transit experience for all riders.
- Maintained a clean and functional vehicle, conducting thorough checks before each shift to ensure operational readiness.
Concession Stand Manager
30 Years 10 Months- Trained and supervised staff to uphold service standards and foster team accountability.
- Managed cash transactions, reconciliations, and reporting.
- Provided exceptional customer service in high-volume environment to enhance customer satisfaction.
- Resolved customer concerns and service issues professionally.
- Maintained accurate operational records and inventory documentation to support operational efficiency.
- Oversaw daily operations of concession stand, ensuring compliance with health and safety regulations.
- Managed inventory control processes, optimizing stock levels and reducing waste.
Finance Associate
1 Year 6 Months- Managed accounts payable and accounts receivable processes.
- Supported bank reconciliations to enhance record accuracy and ensure financial integrity.
- Compiled and organized documentation, reports, vouchers, and payment records for financial review.
- Executed data entry and managed financial and donor databases to ensure accuracy and accessibility.
Education
Associate of Arts And Sciences - Liberal Arts
Skills
Sales Management
Customer Service
Client Relations
Problem Resolution
Call Handling
Email Support
Administrative Support
Data Entry
CRM & Database Systems
Microsoft Office Suite
Inventory Management
Record Management
Team Collaboration
Remote Communication
Time Management
Certification
- ServSafe Food Protection Manager Certification
- Customer Service GOLD Certification
- START Hospitality Certification
- Microsoft Office Certification
Timeline
Transit Bus Operator
WMATA
07.2018 - CurrentRead More
Finance Associate
Bread for the City
06.2015 - 12.2016Read More
Concession Stand Manager
Aramark Food Service
02.1990 - 12.2020Read More
Los Angeles Trade Technical College
Associate of Arts And Sciences from Liberal Arts
Read More