Nakia Ford

Assisted in training of new fulfillment associates, sharing best practices and offering support as needed.

• Demonstrated adaptability by cross-training in multiple job functions within fulfillment center.
• Followed procedures at all times for personal and team safety.
• Exceeded customer expectations by going above and beyond to ensure fast, accurate, and courteous service throughout entire fulfillment
• Enhanced customer satisfaction by accurately fulfilling orders within tight deadlines.
• Assisted manager in training new employees to apply strategies and best practices in fulfillment process.
• Contributed to safe work environment by adhering to safety protocols and promptly addressing potential hazards.
• Expedited order returns processing while minimizing losses through careful inspection, accurate documentation, and efficient processing procedures.

Maintained clean and organized receiving area for optimized workflow and reduced clutter or obstructions.

• Reduced product damage during receiving process by carefully handling fragile items and adhering to proper safety protocols
• Unloaded pallets and deliveries and organized products in warehouse.
• Stocked sales floor and assisted customers

Accepted, processed and quickly filled orders.

• Kept assigned work areas clean and orderly to promote efficiency and mitigate risk of accidents.
• Assisted in picking and loading process as required by business needs by efficiently picking and assembling orders.
• Verified items correctly matched to sales check for packing and shipment.
• Followed proper packaging requirements depending on order size and type.
• Kept work areas clean, neat and organized for optimal productivity and worker safety.
• Demonstrated great teamwork skills with staff members involved in production and transport.
• Inspected merchandise for wear or defects, disposing of damaged items as instructed by supervisors.
• Placed products on conveyors for final wrapping and shipment. Assisted in training of new fulfillment associates, sharing best practices and offering support as needed.
• Enhanced customer satisfaction by accurately fulfilling orders within tight deadlines.
• Prepared and organized envelopes, packages, containers, and pallets with correct merchandise counts.