Nakia Kelly
Pooler,GA
Summary
Proven to excel in fast-paced environments, I leveraged my packing expertise and strong multitasking abilities at Home Depot to enhance order fulfillment efficiency. My enthusiastic attitude and professional handling of customer inquiries at Publix underscore my ability to maintain high customer satisfaction.
Overview
9
9
years of professional experience
Work History
Order Fulfillment Associate
Home Depot
01.2020 - Current
- Upheld a positive work atmosphere through consistently displaying an enthusiastic attitude toward fulfilling daily tasks and supporting team efforts toward shared goals.
- Received and reviewed new orders, located requested merchandise, and promptly initiated processing.
- Handled high-priority orders with urgency, prioritizing their prompt processing and shipment to meet customer needs.
- Developed strong familiarity with warehouse technology systems, enabling quick navigation through inventory databases and expedited processing of orders.
Prep Cook
Wild Wing Cafe
06.2015 - 11.2022
- Demonstrated strong multitasking abilities, managing multiple food stations simultaneously without compromising quality or speed.
- Washed, peeled, and cut fruits and vegetables in advance to save time on food preparation.
- Maintained clean, hygienic kitchen workspace by sweeping, mopping, and taking out trash.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
Customer Service Representative
Publix
01.2019 - 12.2021
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Education
Associate of Arts - Medical Records Administration
University of Phoenix
Tempe, AZ02.2025
Associate of Arts - Business Management
University of Phoenix
Tempe, AZ05.2024
Skills
- Shipping procedures
- Packing expertise
- Order Picking
Timeline
Order Fulfillment Associate
Home Depot
01.2020 - Current
Customer Service Representative
Publix
01.2019 - 12.2021
Prep Cook
Wild Wing Cafe
06.2015 - 11.2022
Associate of Arts - Medical Records Administration
University of Phoenix
Associate of Arts - Business Management
University of Phoenix
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