Nakia Lafluer
Missouri City
Summary
Seeking a dynamic role where I can leverage my extensive experience in quality assurance, Kelsey-Seybold training, and exceptional customer service skills.
With 26 years at Kelsey-Seybold Clinic, 10 years as a medical assistant, 8 years as a radiology scheduler and the last 8 years as a department support specialist. The ability to maintain a positive demeanor, communicate effectively, and deliver professional service. Known for my independence, problem-solving prowess, and dedication to meeting deadlines, excel in high-pressure environments while upholding the clinic’s mission and values. Proficient in navigating various insurance plans, and ensure accuracy and efficiency in all tasks. Responsible for assuring high quality administrative service to Kelsey-Seybold patients. Collaborating with healthcare professionals to optimize patient outcomes
Overview
9
9
years of professional experience
Work History
Department Support Specialist II – OB/GYN Department
Kelsey-Seybold Clinic
11.2022 - Current
- In this role, meticulously schedule surgeries and in office procedures
- Liaise with hospitals and insurance carriers, and ensure seamless coordination of patient care
- Patient registration, verification of patient benefits and authorization/pre-certification
- Responsibilities extend to billing, patient communication, and maintain accurate records, showcasing my multitasking abilities and attention to detail
- Check-in and check-out functions, including registration and cashiering
- Process billing for 13 providers and 2 surgical assists
- Perform duties for Managing Physician
Department Support Specialist I – OB/GYN Department
Kelsey-Seybold Clinic
04.2016 - 11.2022
- In this role, meticulously schedule surgeries and in office procedures
- Liaise with hospitals and insurance carriers, and ensure seamless coordination of patient care
- Patient registration, verification of patient benefits and authorization/pre-certification
- Responsibilities extend to billing, patient communication, and maintain accurate records, showcasing my multitasking abilities and attention to detail
- Check-in and check-out functions, including registration and cashiering
- Process billing for 12 providers and 1 surgical assist
- Perform duties for Managing Physician
Education
Associate of Business Art - Business Administration
Houston Community College
12.2025
Skills
- Type 25 WPM
- Alpha/numeric forms entry
- Proficient in MS Office Suite
- IDX/RAD system
- Epic EMR system
- OR scheduling (SNAPBOARD)
- Medical terminology
- ICD-10 coding
- CPT coding
- Consumer service skills
- Customer service experience
- Training and coaching
Continuingeducation
Kelsey-Seybold Clinic, Sterile Technique, Nurse Preceptor Program, Service Excellence Ambassador Training Program, MA II Wound Care, Department Support Specialist Trainer
Timeline
Department Support Specialist II – OB/GYN Department
Kelsey-Seybold Clinic
11.2022 - Current
Department Support Specialist I – OB/GYN Department
Kelsey-Seybold Clinic
04.2016 - 11.2022
Associate of Business Art - Business Administration
Houston Community College
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