Nakia Living
San Francisco,CA
Summary
Compassionate professional in social and community service management with a proven track record of high productivity and efficiency. Demonstrates expertise in program development and resource allocation, leading to successful project outcomes. Strong communication, empathy, and leadership skills contribute to significant positive community impact. Committed to enhancing service delivery through innovative solutions.
Overview
11
11
years of professional experience
Work History
Recreation Leader II
San Francisco Recreation and Parks
09.2014 - Current
- Engaged with participants to encourage involvement in different recreational activities.
- Established long-lasting relationships with both staff members and students to support program success.
- Supervised staff members to ensure proper implementation of program plans and objectives.
- Promoted recreational activities to encourage participation in events.
- Supported site leader in coordinating and executing different projects.
- Conducted safety inspections of equipment prior to use.
- Organized special events such as field trips or guest speakers related to recreational programming.
- Helped participants enjoy activities while ensuring adherence to protocol.
- Assessed participant skill levels and developed individualized instructional strategies accordingly.
- Directed aquatics, gymnastics, or performing arts.
- Assisted with smooth and efficient transitions between arrival, room periods, activities, field trips, snacks and departures.
- Evaluated recreation areas, facilities and services for results.
- Introduced new arrivals to other participants, explained facility rules and encouraged participation.
- Facilitated team building exercises among participants to promote positive relationships.
Emergency Rental Assistance Case Manager
CATHOLIC CHARITITES
05.2024 - 12.2024
- Delivered emergency rental aid to individuals facing housing instability.
- Offered support for residents during the moving process.
- Ensure the client’s documents are in compliance with HUD standards for rental assistance/subsidy.
- Evaluated income, budgets, and expenditures for clients.
- Provide referrals to high-barrier populations within San Francisco County.
- Client advocacy and representation.
- Researched and analyzed community needs to determine program directions and goals.
- Prepared and submitted reports to supervisor.
- Participated in team meetings to discuss strategies for improving customer satisfaction ratings.
Case Manager
Hamilton Families
04.2019 - 02.2024
- Maintained consistent monthly communication with 28 families to address concerns and share resources.
- Collaborated with families to identify and pursue a year-long set of 12 stability objectives.
- Supply referrals to high barrier populations: folks impacted by mental health, domestic violence, extremely low income, and generational trauma
- Coordinated client care with government agencies, social workers, and community resources.
- Secured emergency financial support for utility reconnections, re-housing, and program prolongation.
- Reviewed treatment plans against individual goals and healthcare standards.
- Maintained confidentiality and adhered to professional ethics and standards.
- Developed individualized care plans with input from clients and their families.
- Provided crisis intervention support for clients in emergency situations.
- Assisted individuals with eligibility for available benefits.
- Advised staff members on effective strategies for working with challenging client behaviors.
- Monitored client progress through regular follow-up contacts.
Eligibility Specialist
San Francisco Housing Authority
11.2016 - 01.2019
- Processed and reviewed applications for admission to Housing Authority programs.
- Interviewed applicants to gather information on income, family composition, health, social issues, veteran status, rent-paying ability and net assets.
- Validated applicant details through communication with health, welfare agencies, and employers.
- Outlined methods for selecting prospective tenants.
- Enforced compliance with Housing Authority policies and procedures.
- Composes follow-up correspondence regularly.
- Compile and manage applicant lists for tenancy selection.
- Responded to client inquiries and concerns and escalated complex problems to department supervisors.
Education
EMT Program -
City College of San Francisco
San Francisco, CA05.2016
BSHS - Public Health
Hawaii Pacific University
Honolulu, HI01.2014
High School -
Long Beach Jordan High School
Long Beach, CA01.2006
High School -
Balboa High School
San Francisco, CA01.2004
Skills
- Harm Reduction
- Program operation
- Customer service skills
- Computer skills
- Environmental stewardship
- Daily reporting
- Policy implementation
- Recreation programming
- Safety awareness
- Age-appropriate activities
- Outdoor education
- Inclusivity practices
- Activity planning
- Activity coordination
- Safety monitoring
- Sports background
- Motivational interviewing
- Trauma Informed Care
- Conflict resolution
- Diversity, Equity and Inclusion
- Goal setting
- Community Building
- Communication
- Salesforce/Data Entry
- Resources and referrals
- Construction of safety plans
- Problem solving
- CPR/First Aid Certified
Volunteer Experience
- Adopt a Beach Hawaii, 01/01/11, Present
- A Walk in the Mall, 03/01/10, 11/30/11
- San Francisco General Hospital Emergency Room, 01/01/08, 12/31/09
Pronouns
She/Her
Timeline
Emergency Rental Assistance Case Manager
CATHOLIC CHARITITES
05.2024 - 12.2024
Case Manager
Hamilton Families
04.2019 - 02.2024
Eligibility Specialist
San Francisco Housing Authority
11.2016 - 01.2019
Recreation Leader II
San Francisco Recreation and Parks
09.2014 - Current
EMT Program -
City College of San Francisco
BSHS - Public Health
Hawaii Pacific University
High School -
Long Beach Jordan High School
High School -
Balboa High School
Similar Profiles
Trudy ScottTrudy Scott
Transit Car Cleaner at San Francisco Municipal Transportation AgencyTransit Car Cleaner at San Francisco Municipal Transportation Agency
Amali HartAmali Hart
Kitchen Assistant at San Francisco Recreation & ParksKitchen Assistant at San Francisco Recreation & Parks
Shayde Farwell-SartinShayde Farwell-Sartin
Gardener at San Francisco Recreation & ParksGardener at San Francisco Recreation & Parks