Summary
Overview
Work History
Education
Skills
Timeline
Generic

Nakia Miller

Charlotte,NC

Summary

Adept at venipuncture and specimen processing, I significantly enhanced patient care at LabCorp by employing exemplary customer service skills and meticulous attention to detail. My expertise in data management and medical equipment usage streamlined operations, ensuring accuracy and efficiency in specimen handling. Recognized for adaptability, I effectively managed diverse patient needs, maintaining professionalism in high-pressure situations. Care-focused Phlebotomist bringing 20+ years background in laboratory settings. Accomplished at easing patient anxieties and hitting veins on first attempts. Experienced in skin puncture draws utilizing varied needle gauges and collection techniques tailored to patient need.

Overview

11
11
years of professional experience
1
1
year of post-secondary education

Work History

Phlebotomist/ PST

LabCorp
08.2013 - Current
  • Enhanced patient experience through compassionate care and communication during blood draw procedures.
  • Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
  • Maintained a high level of accuracy in labeling and tracking specimens, ensuring proper testing and timely results.
  • Centrifuged blood samples as outlined in clinical protocols.
  • Completed proper sanitation and cleaning of equipment and work areas between patients.
  • Excelled in high-pressure situations, maintaining composure and professionalism during peak hours and emergency scenarios.
  • Demonstrated adaptability by effectively performing blood draws on diverse patient populations, including pediatric, geriatric, and challenging cases.
  • Addressed questions and concerns to educate patients on collection process and procedures.
  • Played an integral role in managing inventory levels within the department, ordering necessary supplies while minimizing waste to maintain cost-effective operations.
  • Adhered to HIPAA standards and maintained patient confidentiality in all interactions.
  • Collected blood samples in accordance with laboratory protocols and regulations.

Education

King's College1
Charlotte, NC
08.2000 - 05.2001

Skills

    Venipuncture Expertise

    Specimen collection and processing

    Attention to detail (documentation and following procedures)

    Knowledge of medical equipment

    Data Management

    Medical Records

    Ability to identify adverse reactions

    Exemplary Customer Services Skills

Timeline

Phlebotomist/ PST

LabCorp
08.2013 - Current

King's College1
08.2000 - 05.2001

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Nakia Miller