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Technical Support Advisor with over 9 years of experience in customer service and sales environments, skilled in streamlining processes for enhanced efficiency and confidentiality management. Previously led a team at Lowe’s, enhancing customer engagement and sales through effective promotions and relationship building. Proficient in handling complex customer inquiries and billing as demonstrated in roles at Concentrix and Clutch, ready to apply these skills to further contribute to organizational success.

I am writing to express my interest in the “customer care specialist” position. All of my previous work history and schooling has aligned with the experience needed to succeed in this role.

My previous employment has equipped me with several years’ worth of customer service experience in both call center and remote settings. I am currently a remote “patient support center representative” for Optum. My main job duties include relaying information for patients regarding referrals, test results, appointments etc. I also take medication refill requests and submit them to our care team and doctors. There are a number of other miscellaneous tasks I take care of as well such as giving directions, patient inquiries, etc. My duties as a customer service representative for Playstation included taking a large volume of incoming calls regarding refunds, technical support, account updates, and troubleshooting. My calls were to be kept clear and concise while providing help in a friendly and understandable manner. I also worked for a number of years as a pet caretaker, dog walker, and dog sitter for Wag where I acquired extensive knowledge on dog breeds and behavior and how to adhere to owner training and care instructions.

I have a high school degree in general studies from Nevada Learning Academy and have almost completed my associate of art’s degree with only one course to go from the College of Southern Nevada. My arts education, which included communication and English classes, taught me how to communicate as efficiently and effectively as possible. I also have a Teaching English as a Foreign Language (TEFL) certification which furthered my communication skills with both children and adults who are not native English speakers.

When I am not at work my life revolves around my beloved pets. I am a proud owner of three rescue cats and a dog who are my world. I would love the opportunity to work for something I am truly passionate about. I feel that I share the same values as Koala. There’s nothing more valuable than knowing your pets are safe, healthy, and in good hands.

I believe my passion, educational background and previous employment has given me the skills to thrive in this role. I look forward to hearing from you.

Dynamic Advanced Medical Support Assistant with 8years at the Department of Veterans Affairs, excelling in medical records management and patient intake optimization. Recognized for scheduling over 1,000 appointments flawlessly, demonstrating strong organizational skills and coding expertise. Proven ability to collaborate effectively with diverse healthcare teams to enhance patient care outcomes.

I am a seasoned remote support professional with over 5 years of experience in customer-facing roles across SaaS, construction, and finance industries. Proven track record of delivering exceptional client support through chat, email, and phone, focusing on clarity, empathy, and resolution efficiency. Adept at managing multiple support tickets, documenting client interactions, and collaborating cross-functionally to improve processes. Highly organized, tech-savvy, and passionate about empowering people. I seek to employ my skills in a chat or email remote support role.

Nakia Moncrieffe

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Remote Technical Support Advisor

Technical Customer Service Representative

Remote Customer Support Specialist

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Remote Technical Support Advisor

Technical Customer Service Representative

Remote Customer Support Specialist

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