Nakia Richardson
Baltimore,MD
Summary
Proven track record of enhancing customer satisfaction and streamlining operations, showcasing strong customer service and cash handling expertise. Leveraged team player attitude and quick decision-making skills to exceed performance expectations, significantly reducing cash discrepancies and fostering a positive work environment. Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
12
12
years of professional experience
Work History
Parking Attendant
Broadway Services, Inc.
02.2022 - Current
- Answered general questions about parking fees, facilities, and directions.
- Kept parking lot clean and well-maintained to provide safe and attractive lot to customers.
- Demonstrated excellent multitasking abilities while balancing responsibilities such as fee collection, space assignment, and customer inquiries.
- Provided exceptional customer service, addressing inquiries and resolving any parking-related issues.
- Assisted with traffic flow during peak hours, ensuring smooth entry and exit for all patrons.
- Performed routine maintenance checks on parking equipment, promptly reporting any malfunctions for repair or replacement.
- Managed daily shift reports, accurately documenting transactions and discrepancies to support efficient operations management.
- Responded to customer requests efficiently and with knowledgeable assistance.
Assistant Manager
Gallo Clothing
12.2012 - 02.2022
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
Education
High School Diploma -
Randallstown High School
4000 Offutt RD 05.2012
Skills
Strong customer service
Team player attitude
Reliable and punctual
Patience and Tolerance
Quick Decision Making
Incident Reporting
Professional Appearance
Cash handling expertise
Payment Processing
Documentation
Timeline
Parking Attendant
Broadway Services, Inc.
02.2022 - Current
Assistant Manager
Gallo Clothing
12.2012 - 02.2022
High School Diploma -
Randallstown High School