Nakia Sanders
WILMINGTON,DE
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
15
15
years of professional experience
Work History
Direct Support Professional Caregiver
Compass Point
07.2023 - Current
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Built strong relationships with clients to deliver emotional support and companionship.
- Monitored client vital signs, administered medications, and tracked behaviors to keep healthcare supervisor well-informed.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
Returns Processor
Amazon
10.2022 - Current
- Unloaded, inspected and stored damaged and returned products.
- Adhered to company safety guidelines to minimize warehouse accidents.
- Distributed returned merchandise to appropriate store departments or palletized for liquidation.
- Documented returned product details in inventory tracking system.
- Collaborated with team members to facilitate returns quickly and provide outstanding customer service.
Cashier
Whole Food Market
02.2015 - 10.2022
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Worked flexible schedule and extra shifts to meet business needs.
- Quickly and accurately counted drawers at start and end of each shift.
- Built positive relationships with customers to increase repeat business.
- Trained and coached cashier team members on checkout procedures and strategies to maximize customer satisfaction.
- Drove staff to exceed promotional objectives by motivating closings through contests and other motivational strategies.
Customer Service Supervisor
Dicks Sporing Goods
09.2008 - 04.2015
- Coached employees through day-to-day work and complex problems.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Developed and maintained strong relationships with customers to maintain loyalty and satisfaction.
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
- Researched and corrected customer concerns to promote company loyalty.
- Actively supported service associates by quickly responding to questions via phone and email and finding appropriate solutions to customer issues.
Education
GED -
Abraham Lincoln High School
Philadelphia, PASkills
- Activity Planning
- Staffing Coordination
- Training and Mentoring
- Shipping, Receiving, and Warehousing
Timeline
Direct Support Professional Caregiver
Compass Point
07.2023 - Current
Returns Processor
Amazon
10.2022 - Current
Cashier
Whole Food Market
02.2015 - 10.2022
Customer Service Supervisor
Dicks Sporing Goods
09.2008 - 04.2015
GED -
Abraham Lincoln High School