Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Marquese Nelson

Sumter,SC

Summary

Customer Service Representative with strong interpersonal, communication, and negotiation skills needed to resolve problems concerning product availability, pricing, lead time, and delivery. Proven ability to maintain accurate records and track all track all information related to customer interaction, key indicators, and reports for assigned business units. Passionate about engaging with cross-functional departments on inventory matters, including sales, supply chain, logistics, production, and warehouse operations.

Overview

7
7
years of professional experience

Work History

Production Worker

Flagstone Foods
Robinsonville, NC
11.2023 - Current
  • Operated forklift to move materials and finished products within warehouse.
  • Inspected product quality prior to packaging and shipment.
  • Assisted in setting up production lines for manufacturing processes.
  • Performed minor repairs on machinery as needed.
  • Monitored production line operations to ensure efficiency and accuracy.
  • Reported any issues to supervisor immediately for resolution.
  • Cleaned up work area at end of shift to maintain safe working environment.

Customer Service Representative

Speedway Gas Station
Greenville, NC
08.2023 - 11.2023
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Promoted available products and services to customers during service, account management and order calls.

Operator

Continental Tire
Sumter, SC
04.2021 - 02.2023
  • Maintained cleanliness of work area and equipment in accordance with safety regulations.
  • Troubleshooted mechanical problems with machines, making repairs or adjustments when necessary.
  • Reported any discrepancies or abnormalities in the production process immediately to supervisor.
  • Set up tools, dies, jigs, fixtures, gauges and other related parts for use in production operations.
  • Maintained records relating to product output numbers, scrap rate analysis, downtime reports.
  • Learned and followed safety and emergency procedures.
  • Inspected finished products to verify conformity to quality standards.

Cashier/Customer Service Representative

Walmart
Manning, SC
07.2018 - 03.2019
  • Removed trash regularly to maintain strong hygiene standards.
  • Drove sales and add-on purchases by promoting specific item options to customers.
  • Maximized customer satisfaction by assisting customers complete purchases, locate items and sign up for rewards programs.
  • Worked closely with front-end staff to assist customers.
  • Assisted customers to find appropriate products, answered product questions and provided product solutions.

Customer Service Agent

Sykes Enterprises
Sumter, SC
09.2017 - 05.2018
  •  Credit Card and Bill pay assistance.
  •  Online Banking Support and assistance.
  • Performed in-depth research to answer more complex questions.
  • Guaranteed positive customer experiences and resolved all customer complaints.
  • Processed and issued money orders for customers.
  • Recommended and helped customers select merchandise based on their needs.
  • Answered customers’ questions and addressed problems and complaints in person and via phone. 
  • Built customer confidence by actively listening to their concerns and giving appropriate feedback.
  • Educated customers on product and service offerings.

Education

High School Diploma -

St. Francis Xavier High School
2015

Nursing, ADN

Central Carolina Technical College
2019

Skills

  • Active listening
  • Verbal/written communication
  • Team player mentality
  • Time management ability
  • Customer service
  • Reliable and dependable
  • Quick learner
  • Retail Marketing
  • Positive and professional
  • Professional telephone demeanor
  • Mechanical Repair
  • Strong communication skills

References

  • References available upon request.

Timeline

Production Worker

Flagstone Foods
11.2023 - Current

Customer Service Representative

Speedway Gas Station
08.2023 - 11.2023

Operator

Continental Tire
04.2021 - 02.2023

Cashier/Customer Service Representative

Walmart
07.2018 - 03.2019

Customer Service Agent

Sykes Enterprises
09.2017 - 05.2018

High School Diploma -

St. Francis Xavier High School

Nursing, ADN

Central Carolina Technical College

Similar Profiles

CREATE PROFILE
Marquese Nelson