Nakia Williams
Mesquite
Summary
Dynamic Data Center Technician Lead with extensive experience at Dorkin Inc, recognized for exceptional network troubleshooting and leadership abilities. Demonstrated success in optimizing data center operations while effectively training new hires. Expertise in cable installation and incident management contributes to seamless infrastructure deployment and high uptime standards. Aiming to leverage technical proficiency and team development skills to further enhance operational efficiencies.
Overview
12
12
years of professional experience
Work History
Lead Forman and Trainer/ Data Center Technician Lead
Dorkin Inc
Red Oak
09.2022 - 01.2025
- Company Overview: (Onsite at Microsoft)
- Installation, movement and deployment of data center infrastructure, according to the customer specific standards
- Preparations and organization of optic fiber lines, Ethernet and RJ45 copper lines for deployment and installation of server racks of different roles
- Ensure that environmental conditions, such as temperature and humidity, are within specified ranges to optimize equipment performance and longevity
- Adhere to industry standards and regulations to ensure the data center operates in a secure and compliant manner
- Software Solutions and monitoring DCE/ITA
- Daily ticket repair with knowledge of the network and servers
- Great verbal and written communication skills, works well with Microsoft tools such as Word, Power point, Teams and Excel
- (Onsite at Microsoft)
Lead Data Center Tech III (on site at Hitachi/ Verizon and CAVA)
Ignima LLC
Dallas
11.2014 - 08.2022
- Shift lead and POC for all issues onsite during shift
- Trained new hires Data Center processes
- Diagnosing and troubleshooting hardware and network issues
- Replacing and testing hardware components
- Some overseeing of HVAC, UPS and ATS
- Building maintaining and troubleshooting AI/ML platforms for various customers
- Raise change or incident tickets as required to support within the data center
- Experienced replacing MDF/IDF cabinets and installing Cat6A cables, Monitoring APS installs
- Conducted WIFI upgrade
- Installed, routed, terminated, and tested fiber and Cat6A cables
- Patched fiber cable for new Network Uplink and building, decommission racks including servers, PDUS, switches, and cabling
- Perform server and network troubleshooting
- Ensured Data Center uptime time 24X365
Cabling Technician
Tradestar
Dallas
03.2013 - 10.2014
- Planned layouts and ran cables
- Diagnosed and resolved complex integrated customer issues for implementation, add-on, maintenance and support of voice, data, VoIP, and CTI applications
- Installed and configured new devices and system components
- Analyzed user-generated trouble tickets to find causes of problems and took proper action for resolution
- CAT5 and CAT6 termination, MDF/IDF closets
Education
High School Diploma -
West High School
Sioux City, IA05-2002
Skills
- Data center operations
- Network troubleshooting
- Cable installation
- Server maintenance
- Equipment deployment
- Incident management
- Employee training
- Team leadership
- Time management
Timeline
Lead Forman and Trainer/ Data Center Technician Lead
Dorkin Inc
09.2022 - 01.2025
Lead Data Center Tech III (on site at Hitachi/ Verizon and CAVA)
Ignima LLC
11.2014 - 08.2022
Cabling Technician
Tradestar
03.2013 - 10.2014
High School Diploma -
West High School
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