NAKIAH SMITH
Wake Forest,NC
Summary
Consistently met performance expectations in high-volume and regulated environments. Recognized for professionalism, clear communication, and handling sensitive information with discretion while supporting individuals with care and accuracy.
Overview
3
3
years of professional experience
Work History
Collections Specialist I
American Red Cross
Cary, NC
09.2024 - 05.2025
- Interacted with patients in a calm, professional manner while performing clinical procedures.
- Accurately documented patient information and procedures.
- Followed established protocols and safety standards in a fast-paced environment.
- Built trust with individuals experiencing stress or discomfort.
- Managed time effectively while handling multiple responsibilities
Apheresis Technician
The Blood Connection
Raleigh, NC
06.2023 - 09.2024
- Prepared trima machines for procedures.
- Assisted in donor recovery and care.
- Conducted through & accurate medical screening
- Provided essential post-donation care
- Performed venipuncture
Patient Experience Coordinator
Science 37
Remote
08.2020 - 10.2020
- Coordinated patient interactions via phone, email, and chat for clinical studies at Science 37. Ensured smooth communication for research participants. Mastered multi-channel support tools. Resolved participant queries effectively. Boosted participant satisfaction and study engagement.
Call Center Specialist
Conduent
Raleigh, NC
02.2019 - 07.2020
- Handled high-volume inbound and outbound calls while maintaining professionalism and accuracy
- Resolved customer concerns by actively listening, de-escalating situations, and following company policies
- Documented interactions and outcomes accurately in internal systems
- Maintained confidentiality of sensitive customer information
- Met performance metrics while balancing quality, efficiency, and compliance
- Collaborated with team members and supervisors to improve service outcomes
Education
Bachelor's Degree - Healthcare Administration
American Intercontinental University
01.2026
High School Diploma - undefined
Junius H Rose High School
Greenville, NC, US01.2015
Skills
Employee Support & Communication
Confidentiality & Compliance
Documentation & Record Keeping
Conflict Resolution
Time Management
Organizational Skills
Professional Discretion
Customer & Employee Relations
Timeline
Collections Specialist I
American Red Cross
09.2024 - 05.2025
Apheresis Technician
The Blood Connection
06.2023 - 09.2024
Patient Experience Coordinator
Science 37
08.2020 - 10.2020
Call Center Specialist
Conduent
02.2019 - 07.2020
Bachelor's Degree - Healthcare Administration
American Intercontinental University
High School Diploma - undefined
Junius H Rose High School