CHARRIE PIERCE
Racine,WI
Summary
Human Resources-focused professional with extensive experience in documentation management, regulatory compliance, employee support, and cross-department coordination. Skilled in maintaining accurate records, training staff, supporting leadership, and serving as acting supervisor during manager and team lead absences. Known for strong communication, confidentiality, problem-solving, and a positive, team-oriented approach. Seeking to transition into an HR role where policy adherence, employee service, and organizational support are essential.
Overview
1
1
Certification
14
14
years of professional experience
Work History
Documentation Preparation Specialist III
First Midwest Bank / Old National Bank
Gurnee & Milwaukee, WI
07.2022 - Current
- Acted as supervisor during manager and team lead absences, maintaining workflow continuity and providing staff support.
- Review and verify supporting documents, ensuring compliance with internal policies and regulatory standards.
- Act as liaison for the LaserPro loan documentation system, providing troubleshooting assistance and guidance to staff.
- Collaborated with Loan Support, Underwriting, Legal, Retail Support, and IT to resolve issues and assist employees.
- Maintain accurate records across multiple systems while safeguarding confidential information.
- Provide employee assistance by answering questions, clarifying procedures, and supporting daily operations.
- Served as liaison for LaserPro loan documentation system, offering troubleshooting assistance and guidance to staff.
Documentation Preparation Specialist III
First Midwest Bank
Gurnee, WI
01.2014 - 07.2022
- Prepared compliant consumer and commercial loan documentation for new and renewal requests.
- Trained new employees, enhancing onboarding and skill development processes.
- Coordinated with vendors as department liaison for LaserPro to resolve system issues promptly.
- Answered questions and clarified procedures for coworkers, ensuring consistent workflow and support.
- Applied updates and resolved documentation issues following system upgrades.
Documentation Review Specialist
First Midwest Bank
Gurnee, WI
08.2012 - 01.2014
- Reviewed consumer and commercial loan documentation, ensuring completeness, accuracy, and compliance to facilitate timely approvals.
- Collaborated with documentation prep staff and lenders to resolve discrepancies, enhancing overall process accuracy and efficiency.
- Assisted lending staff in structuring commercial loan packages, contributing to streamlined approval processes.
- Supported training efforts for new staff and provided ongoing peer assistance.
Education
Associate of Applied Science - Business Administration
Ivy Tech Community College of Indiana
Indianapolis, IN05.2025
Skills
- LaserPro Administration & System Troubleshooting
- Regulatory & Policy Compliance
- Documentation Accuracy & Recordkeeping
- Issue Resolution & Follow-Up
- Workflow Coordination
- Cross-Department Collaboration
- Training & Onboarding Assistance
- Employee Support & Communication
- Effective Stakeholder Communication
- Policy interpretation
- Confidential Information Handling
- Confidentiality and professionalism
- Adaptability in fast-paced environments
- Positive, team-oriented approach
- Team Leadership Support
- Employee support
Certification
Certificate in Human Resources Management
Technical Certificate in Business Administration
Certificate in Business Administration
Timeline
Documentation Preparation Specialist III
First Midwest Bank / Old National Bank
07.2022 - Current
Documentation Preparation Specialist III
First Midwest Bank
01.2014 - 07.2022
Documentation Review Specialist
First Midwest Bank
08.2012 - 01.2014
Associate of Applied Science - Business Administration
Ivy Tech Community College of Indiana