Pamela Keeton
Brandon,MS
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
18
18
years of professional experience
Work History
Loan Documentation Specialist
Community Bank Of Mississippi
Brandon, MS
09.2010 - 12.2023
- Streamlined loan documentation processes by implementing digital record-keeping methods, reducing manual errors and increasing overall efficiency.
- Improved customer satisfaction levels with prompt and accurate handling of loan applications, ensuring compliance with company policies and regulations.
- Collaborated with cross-functional teams to develop tailored loan solutions for clients, leading to increased business growth and client retention.
- Enhanced the accuracy of loan document preparation by conducting thorough reviews, identifying discrepancies and ensuring timely resolution.
- Expedited loan closing process by maintaining clear communication channels between borrowers, lenders, and underwriters.
- Provided exceptional support to lending officers through proactive monitoring of application status updates, facilitating seamless transactions from initiation to completion.
- Assisted in achieving departmental goals through active participation in team meetings, contributing valuable insights into process improvements and best practices adoption.
- Fostered a positive work environment within the team by offering mentorship and guidance to junior staff members, promoting professional growth opportunities.
- Carefully reviewed all documents and reports for completeness and accuracy.
- Monitored due dates and deadlines and worked to submit all documents on time or early.
- Checked accuracy and completeness of documents to identify deficiencies and recommend corrective actions.
- Proofread filenames, titles and submittal details to streamline submittal and avoid rejection.
Bank Teller/Customer Service Representative
Bank Of The South
Flowood, MS
10.2005 - 12.2010
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Processed customer transactions promptly, minimizing wait times.
- Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Contributed to a welcoming branch environment by maintaining a clean and organized workspace for both staff members and customers alike.
Education
Bachelor of Science - Child Development
University of Southern Mississippi
Hattiesburg, MS05.2003
Skills
- Multitasking Capabilities
- Decision Making Competence
- Loan Packaging Preparation
- Document Review Proficiency
- Team Collaboration Abilities
- Electronic Document Management
- Adaptability and Flexibility
- Data Entry Accuracy
- Standard Operating Procedures
- Process Improvements
- Data Accuracy
- Regulatory Compliance
- Electronic Records Management
- Skilled in LaserPro, Silverlake, Footprints and NextGen
Timeline
Loan Documentation Specialist
Community Bank Of Mississippi
09.2010 - 12.2023
Bank Teller/Customer Service Representative
Bank Of The South
10.2005 - 12.2010
Bachelor of Science - Child Development
University of Southern Mississippi