Pamela Keeton
Brandon,MS
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
18
18
years of professional experience
Work History
Loan Documentation Specialist
Community Bank Of Mississippi
09.2010 - 12.2023
- Streamlined loan documentation processes by implementing digital record-keeping methods, reducing manual errors and increasing overall efficiency.
- Improved customer satisfaction levels with prompt and accurate handling of loan applications, ensuring compliance with company policies and regulations.
- Collaborated with cross-functional teams to develop tailored loan solutions for clients, leading to increased business growth and client retention.
- Enhanced the accuracy of loan document preparation by conducting thorough reviews, identifying discrepancies and ensuring timely resolution.
- Expedited loan closing process by maintaining clear communication channels between borrowers, lenders, and underwriters.
- Provided exceptional support to lending officers through proactive monitoring of application status updates, facilitating seamless transactions from initiation to completion.
- Assisted in achieving departmental goals through active participation in team meetings, contributing valuable insights into process improvements and best practices adoption.
- Fostered a positive work environment within the team by offering mentorship and guidance to junior staff members, promoting professional growth opportunities.
- Carefully reviewed all documents and reports for completeness and accuracy.
- Monitored due dates and deadlines and worked to submit all documents on time or early.
- Checked accuracy and completeness of documents to identify deficiencies and recommend corrective actions.
- Proofread filenames, titles and submittal details to streamline submittal and avoid rejection.
Bank Teller/Customer Service Representative
Bank Of The South
10.2005 - 12.2010
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Processed customer transactions promptly, minimizing wait times.
- Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Contributed to a welcoming branch environment by maintaining a clean and organized workspace for both staff members and customers alike.
Education
Bachelor of Science - Child Development
University of Southern Mississippi
Hattiesburg, MS05.2003
Skills
- Multitasking Capabilities
- Decision Making Competence
- Loan Packaging Preparation
- Document Review Proficiency
- Team Collaboration Abilities
- Electronic Document Management
- Adaptability and Flexibility
- Data Entry Accuracy
- Standard Operating Procedures
- Process Improvements
- Data Accuracy
- Regulatory Compliance
- Electronic Records Management
- Skilled in LaserPro, Silverlake, Footprints and NextGen
Timeline
Loan Documentation Specialist
Community Bank Of Mississippi
09.2010 - 12.2023
Bank Teller/Customer Service Representative
Bank Of The South
10.2005 - 12.2010
Bachelor of Science - Child Development
University of Southern Mississippi
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