Summary
Overview
Work History
Education
Skills
Timeline
Generic

Nakiece Lake

Brandon,FL

Summary

I am Currently employed at Frito Lay In Tampa Florida. I started off as a regular warehouse worker, within year became a Supervisor/Lead of Pick line operations. I’ve been with this company 5 years. I am a hard worker. I make sure to give 100% effort in every duty assigned.

Overview

8
8
years of professional experience

Work History

Route Sales Representative

Frito Lay
09.2021 - Current
  • Delivered products to assigned routes, ensuring timely and accurate service.
  • Built strong customer relationships through effective communication and problem-solving.
  • Conducted product displays and merchandising to enhance visibility and sales.
  • Delivered top customer satisfaction, reviewing feedback closely, and addressing needs and requests of account holders.

Warehouse Lead

Frito Lay
09.2021 - Current
  • Oversaw daily warehouse operations, ensuring efficient workflow and adherence to safety protocols. (Making sure to maintain a pick rate at least 100 cases per hour)
  • Mentored and trained new team members on equipment usage and safety procedures.
  • Implemented process improvements that enhanced inventory management efficiency.
  • Coordinated shipping and receiving activities, streamlining logistics operations.
  • Conducted regular audits of inventory accuracy, minimizing discrepancies and improving record-keeping.
  • Developed training materials to enhance staff understanding of operational procedures and best practices.
  • Trained employees on equipment operation and safety protocols.
  • Managed a team of warehouse personnel, delegating tasks effectively to optimize workflow.
  • Managed day-to-day operations of warehouse, freight and parcel shipments, returns, and transfers.
  • Followed verbal and written instructions to properly move and ship products.
  • Oversaw daily operations and shipping and handling processes.

Warehouse Worker

SYSCO Food Services
02.2023 - 05.2023
  • Operated forklifts and pallet jacks to transport products efficiently within warehouse. ( Maintain 116 cases per hour using pallet jack)
  • Maintained cleanliness and organization of work areas to comply with safety standards.

Customer Service Representative

Spectrum
06.2022 - 12.2022
  • Assisted customers with inquiries and issues, ensuring timely resolution and satisfaction. (150+ incoming calls each shift)
  • Processed service orders and account changes using CRM software to enhance customer experience.
  • Collaborated with team members to streamline call handling processes, improving response times.
  • Educated customers on product features and services, fostering informed decision-making.
  • Maintained accurate records of customer interactions in compliance with company policies.
  • Trained new representatives on system navigation and best practices for customer engagement.

Customer Service Cashier

Walmart
03.2018 - 11.2018
  • Processed customer transactions efficiently using POS systems.
  • Maintained accurate cash drawer balances during shifts.

Education

Highschool Diploma -

Richard C Spoto Highschool
Riverview Fl
05.2020

Skills

  • Pallet jacket certified
  • Microsoft word/excel
  • Communication
  • Inventory management
  • Order picking/selecting
  • Leadership
  • Supply chain management
  • Loading/unloading

Timeline

Warehouse Worker

SYSCO Food Services
02.2023 - 05.2023

Customer Service Representative

Spectrum
06.2022 - 12.2022

Route Sales Representative

Frito Lay
09.2021 - Current

Warehouse Lead

Frito Lay
09.2021 - Current

Customer Service Cashier

Walmart
03.2018 - 11.2018

Highschool Diploma -

Richard C Spoto Highschool