Nakiece Lake
Brandon,FL
Summary
I am Currently employed at Frito Lay In Tampa Florida. I started off as a regular warehouse worker, within year became a Supervisor/Lead of Pick line operations. I’ve been with this company 5 years. I am a hard worker. I make sure to give 100% effort in every duty assigned.
Overview
8
8
years of professional experience
Work History
Route Sales Representative
Frito Lay
09.2021 - Current
- Delivered products to assigned routes, ensuring timely and accurate service.
- Built strong customer relationships through effective communication and problem-solving.
- Conducted product displays and merchandising to enhance visibility and sales.
- Delivered top customer satisfaction, reviewing feedback closely, and addressing needs and requests of account holders.
Warehouse Lead
Frito Lay
09.2021 - Current
- Oversaw daily warehouse operations, ensuring efficient workflow and adherence to safety protocols. (Making sure to maintain a pick rate at least 100 cases per hour)
- Mentored and trained new team members on equipment usage and safety procedures.
- Implemented process improvements that enhanced inventory management efficiency.
- Coordinated shipping and receiving activities, streamlining logistics operations.
- Conducted regular audits of inventory accuracy, minimizing discrepancies and improving record-keeping.
- Developed training materials to enhance staff understanding of operational procedures and best practices.
- Trained employees on equipment operation and safety protocols.
- Managed a team of warehouse personnel, delegating tasks effectively to optimize workflow.
- Managed day-to-day operations of warehouse, freight and parcel shipments, returns, and transfers.
- Followed verbal and written instructions to properly move and ship products.
- Oversaw daily operations and shipping and handling processes.
Warehouse Worker
SYSCO Food Services
02.2023 - 05.2023
- Operated forklifts and pallet jacks to transport products efficiently within warehouse. ( Maintain 116 cases per hour using pallet jack)
- Maintained cleanliness and organization of work areas to comply with safety standards.
Customer Service Representative
Spectrum
06.2022 - 12.2022
- Assisted customers with inquiries and issues, ensuring timely resolution and satisfaction. (150+ incoming calls each shift)
- Processed service orders and account changes using CRM software to enhance customer experience.
- Collaborated with team members to streamline call handling processes, improving response times.
- Educated customers on product features and services, fostering informed decision-making.
- Maintained accurate records of customer interactions in compliance with company policies.
- Trained new representatives on system navigation and best practices for customer engagement.
Customer Service Cashier
Walmart
03.2018 - 11.2018
- Processed customer transactions efficiently using POS systems.
- Maintained accurate cash drawer balances during shifts.
Education
Highschool Diploma -
Richard C Spoto Highschool
Riverview Fl05.2020
Skills
- Pallet jacket certified
- Microsoft word/excel
- Communication
- Inventory management
- Order picking/selecting
- Leadership
- Supply chain management
- Loading/unloading
Timeline
Warehouse Worker
SYSCO Food Services
02.2023 - 05.2023
Customer Service Representative
Spectrum
06.2022 - 12.2022
Route Sales Representative
Frito Lay
09.2021 - Current
Warehouse Lead
Frito Lay
09.2021 - Current
Customer Service Cashier
Walmart
03.2018 - 11.2018
Highschool Diploma -
Richard C Spoto Highschool